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AGENDA

Wednesday, February 9 Thursday, February 10 Friday, February 11
Exhibit Hall Hours 5:00 - 7:00pm 11:00am - 4:00pm 10:00am - 1:00pm

Information from MSPEXPO 2021 in Miami. List for MSPEXPO 2022 to be posted soon.


Days


Tracks

Tuesday, June 22, 2021
Wednesday, June 23, 2021
9:00-9:55am
Wednesday - 6/23/21
MSP Technology Solutions (210)
Boosting your UC and Conferencing Revenue
MSP-12
Sr. Director of Channels Ooma Sales Support Manager Broadvoice CTO Viirtue
This session covers multiple solutions such as DIY or white label the service or just resell the service? Selling against the competition can be tough. Learn how to stake out your position for success.
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  MSP Business Development
  MSP Technology Solutions
10:00-10:55am
Wednesday - 6/23/21
MSP Technology Solutions (210)
Why Messaging Should Be Part of Your Revenue Strategy
MSP-13
Operations Support Specialist QuestBlue Chief Revenue Officer Teli Communications CTO Brightlink
Messaging has become in integral part of people’s daily lives. The reason is simple: Messaging is an easy way to communicate and exchange information quickly. It’s not just a personal communications tool, though. Business messaging use is soaring. More than 3 trillion business SMS messages were sent in 2019, and Juniper Research predicts that RCS business messaging will grow 2,500% between 2020 and 2025. The fact is that messaging has become a key piece of the business communications puzzle. In this session, we’ll talk about the growth of messaging and how MSPs can leverage the growth of business messaging to drive revenue.
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  MSP Business Development
  MSP Technology Solutions
11:00-11:55am
Wednesday - 6/23/21
MSP Technology Solutions (210)
Teams and the MSP
MSP-15
Sr. Manager of Channels and Private Label Ooma
Microsoft Teams is dominating the market. There are many competitors. If you are already offering UC service (not Teams), how do you position the MSP for your UC customers? If you work with Teams, what is your advantage? If you compete with Teams, what is the best competitive position to take? This session explores these issues.
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  MSP Business Development
  MSP Technology Solutions
1:00-1:55pm
Wednesday - 6/23/21
MSP Technology Solutions (210)
Cybersecurity as Part of Your Solution Portfolio
MSP-16
Senior Director of Channel Sales Keeper Security
  MSP Business Development
  MSP Technology Solutions
2:00-2:25pm
Wednesday - 6/23/21
MSP Technology Solutions (210)
Enabling Mass IoT Deployment with Cellular Connectivity
MSP-17
Sr. Director of Business Development Truphone
As MSPs continue to seek new ways to add value to their service portfolios and create new revenue streams, IoT is an emerging opportunity. With the continued growth of IoT deployments, managed services are playing an increasingly vital role in ensuring connectivity. This session will discuss the cellular connectivity opportunity for MSPs, along with connectivity challenges and soluttions that will enable them to support IoT clients or launch new managed IoT services.
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  MSP Technology Solutions
2:30-2:55pm
Wednesday - 6/23/21
MSP Technology Solutions (210)
Meeting the New Demand for Digital, Paperless Offices
MSP-18
Executive Vice President FileCenter
Paperless, digital offices -- a clever idea from a decade ago has become today's must-have technology. Come get a crash course on helping your clients set up digital, paperless workflows with the remote user in mind. New technologies have made it easier than ever for users to benefit from the full range of paperless tools regardless of where they work.
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  MSP Business Development
  MSP Technology Solutions
3:00-3:55pm
Wednesday - 6/23/21
MSP Technology Solutions (210)
Know Your Liabilities as an MSP: Fees, Fines, and Regulations
MSP-19
CTO Viirtue CTO Brightlink
You protect your customer’s assets. Do you protect your assets equally as well? This session discusses the many liabilities possible for both you and your customer. Regulations and fines are constantly being revised and are different across state and international jurisdictions. How do you plan for the evolving liabilities?
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  MSP Business Development
  MSP Technology Solutions
Thursday, June 24, 2021
1:00-1:55pm
Thursday - 6/24/21
MSP Technology Solutions (210)
The New World of Remote Work
MSP-20
CEO Adaptiv Networks Managing Director of North America Wildix Inc. VP of Channel Granite Telecommunications
Remote workers are here to stay. You had to scramble to set up WFH for customers and your employees. Can you justify continuing WFH? How do you support your customer’s trying to create a hybrid solution? Is this a one-time situation or on-going? This session explores the next phase of WFH.
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  MSP Business Development
  MSP Technology Solutions
2:00-2:25pm
Thursday - 6/24/21
MSP Technology Solutions (210)
The Office Phone Reinvented (Again): Making Money with VoIP
MSP-21
CEO Vodia
The past year forced businesses to rethink how they communicate (again), both internally and externally. This time, it was more out of necessity than anything. Video finally became an important part of how we communicate, and the work from anywhere strategy finally became a reality. But, despite the changes, one thing remains constant. With all the various communications channels available, voice remains the driver of business success. Sure, other mediums help support business communications and make collaboration easier, but when it comes down to making business decisions, there’s no substitute for voice. This session will look at what’s happened with voice, why it’s still the cornerstone of communications, how a new generation of devices are enabling today’s voice interactions, and how MSPs and other partners can make generate more revenue through voice and related services.
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  MSP Business Development
  MSP Technology Solutions
2:30-2:55pm
Thursday - 6/24/21
MSP Technology Solutions (210)
Wireless Office: Supporting all Workforce Models
MSP-22
Account Manager, Cloud Service Provider VTECH/SNOM
Remote, hybrid, office, mobile… these are all workforce models that are part of the new workplace environment. It’s not just one or another; in most cases, it’s a combination of them. And it’s not that companies didn’t have these situations prior to 2020, but now, it’s become the “new normal.” What is needed to support these flexible workforce models and ensure workers always have access to high-quality voice? What does it mean for the office, the remote worker, and the hybrid employee? How can you best support these various needs and enable workers to be effective anywhere? What strategies and tools can they implement to support whatever workforce models they have adopted? And importantly, how can they do it in a way that ensures flexibility as needs evolve in the future, whether in the office or at home?
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  MSP Technology Solutions
3:00-3:55pm
Thursday - 6/24/21
MSP Technology Solutions (210)
Business Continuity Solutions for the Modern Business
MSP-23
SVP of Strategic Alliances Phone.com VP of Engineering Viirtue
This session is about business continuity. There is more than one metric. Is it the same for the MSP and customer? What is the best metric that produces revenue but limits the MSP liabilities? Do you offer credits for poor performance or refund? What should contract terms cover and leave out?
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  MSP Business Development
  MSP Technology Solutions
Friday, June 25, 2021

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