IgniteTech

As an accomplished technology executive and AI-thought leader, IgniteTech CEO Eric Vaughan isfrequently called upon as a speaker on GenAI and enterprise software company transformation.Hes built an AI-centric culture, driving teams to continuously up-skill and explore the latest AItechnologies.He is a vocal advocate for AI-first thinking, recognizing this isnt just an exciting development buta necessity for companies to remain relevant. His passion for AI stems from a deep-seated beliefthat if businesses dont adapt, they risk being left behind. His mission is clear: to leadorganizations through the AI revolution, ensuring they dont just survive but thrive in this newera.Eric is committed to sharing his experiences and insights to help other leaders navigate thistransformative period in business history.

Cisco

Anderson Tomaiz is the Director of Solutions Engineering for Cisco’s Midmarket, SMB, andVirtual Sales across the Americas. A transformative leader with over 25 years of experiencein the technology sector, Anderson oversees a high-performance organization of over 120professionals, driving multi-billion dollar revenue and spearheading AI-driven strategies toaccelerate digital transformation.Throughout his career at global giants like Cisco, Ciena, and BT, Anderson has establisheda reputation as a strategic architect of technical sales organizations. He is particularlyrecognized for his expertise in Secure Networking, Cloud Management, and programmaticsales motions. Beyond driving business outcomes, Anderson is a conscious culturebuilder dedicated to talent evolution, having previously led Cisco’s Global TechnologyStrategy and the prestigious Associate Solutions Engineering Program (CSAP).Anderson holds a degree in Electrical Engineering and an MBA, and has completedexecutive education in Adaptive Strategic Leadership at Duke University bringing a blend ofdeep technical insight and strategic business acumen to every stage. Trilingual and a firmbeliever in the philosophy Be Humble & Hungry, he is also a passionate mentor for lowincome university students.

Telarus

Tim Basa is the SVP of Sales at Telarus, where he combines strategic vision with a people-first approach to achieve exceptional results in the technology advisory landscape. Starting his career fresh out of college selling long-distance phone service door-to-door on pure commission, Tim built his expertise from the ground up. Over his 31-year journey in the technology industry, he has established himself as a transformative sales leader, steering multiple high-growth companies to repeat appearances on INC Magazines prestigious INC 500 list while consistently exceeding client and investor expectations.Driven by the belief that true success comes from empowering others to realize their full potential, Tim approaches his work with high energy, hands-on leadership, and a commitment to fostering high-performance teams. His unique style and methodology combine battle-tested fundamentals with innovative problem-solving, creating a framework for sustainable success—principles shaped by his own experience starting from the most challenging frontlines of sales.Specializing in sales and marketing, and channel partner distribution, Tim is passionate about equipping technology advisors with the insights and guidance needed to achieve their most ambitious goals. His expertise has been recognized through multiple industry awards, including being named a Telecom Master Mind by PHONE+ magazine, a Power Seller by Crains Detroit Business, and a recurring selection for Channel Executive of the Year by Channel Partners Magazine.Outside of his professional work, Tim enjoys time with his family and friends, and expanding his knowledge so he can share through advisory roles, media appearances, and conducting training sessions on sales, marketing, and personal development. He is committed to mentoring future leaders and exploring innovative ways to drive growth and serve the technology advisor community.

NinjaOne

Paul Redding is the Head of MSP Partnerships at NinjaOne, where he works closely with MSPs to scale their revenue, improve operational efficiency, and deliver increased value to their clients with automated endpoint management. He began his career as the CEO of an MSP specializing in clients from highly regulated industries, including healthcare and the U.S. Department of Defense supply chain. He also held multiple senior channel and community leadership roles at cybersecurity companies where he drove revenue growth for the companies and their partners. Most recently, as SVP of Channel Marketing and Community at CyberQP, Redding worked closely with global partners to help MSPs build more profitable client relationships, implement industry-leading security practices, and streamline operations by eliminating repetitive tasks.

Metrigy

Research Leader: Customer Experience, Artificial IntelligencePrimary Focus Areas: Artificial intelligence, contact center, customer success analytics, workforce engagement management, CRM, business case development, and cost/ROI modelingOther Areas of Expertise: CPaaS, Unified Communications and Collaboration, digital workplace, custom research projects, and RFP development and analysis.Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.Robin leads Metrigy’s artificial intelligence and customer experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and employee collaboration. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, Future of CX/ITExpo, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She has authored hundreds of research reports to keep clients updated on technology adoption and associated benefits. She also writes a blog for No Jitter and is a regular contributor to Tech Target.Additional entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification and general contracting business in Illinois. She also served as president and treasurer of Living Hope Lutheran Church, led youth mission trips, and ran successful fundraisers for children’s cancer research. She served on the University of Illinois College of Media Advisory Council, as well.Before starting Metrigy, Robin was president and co-founder of Nemertes Research. Prior to that, she shaped technology and business coverage as senior news editor of InformationWeek, a leading business-technology publication with 440,000 readers. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. In addition to publishing hundreds of research reports, she has won several prestigious awards for her in-depth analyses of business-technology issues. Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News.She earned a bachelor of science degree in journalism from the University of Illinois and recently left the cold Chicago winters for the warmth of Tampa, FL.

Company Nurse powered by Lintelio

Henry Svendblad is President and Chief Technology O icer of Company Nurse powered by Lintelio and President of Lintelio, a tech venture focused on modernizing risk communication, incident reporting, and nurse triage. With more than 25 years of technology leadership, he has built and scaled customer-facing platforms across healthcare and other industries, translating business strategy into secure, reliable, and user-friendly digital experiences. Company Nurse and Lintelio were named PropertyCasualty360 2021 Technology Innovation and Customer Experience Innovation honorees. Henry brings a pragmatic perspective on customer interactions, where AI agents can automate routine work and accelerate resolution, and where skilled humans remain essential for trust-building, high-empathy conversations, and complex decision-making.