AGENDA

Days


Tracks

Wednesday, January 30, 2019
8:30am
Wednesday - 1/30/19
()
Continental Breakfast - Full conference passes only
X-01
  
9:00-9:25am
Wednesday - 1/30/19
MSP Expo ()
Session Details in Development
MSP-01
  MSP Expo
9:30-9:55am
Wednesday - 1/30/19
MSP Expo ()
How to Create the Right Culture to Increase Your MSP’s Business
MSP-02
netsapiens
  MSP Expo
10:00-10:55am
Wednesday - 1/30/19
MSP Expo ()
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
MSP-04
The adoption of Voice, UC and Contact Center platforms in the cloud is increasing at a rapid pace. However, even though cloud providers offer SLAs and have a critical responsibility to provide a high level of service, there is still a tremendous opportunity for MSPs to help customers ensure a smooth migration from on-prem to the cloud and to offer ongoing operations services for both their on-prem and cloud users. Given that the cloud doesn't eliminate the need for on-prem devices (e.g. SBCs, CCE Servers, network, etc.) and the cloud providers SLAs typically only extend as far as their own data center network, the customer is left with troubleshooting issues when they don't sit in the responsibility of the cloud provider. In this session learn more about the market shift to Cloud UC and considerations and opportunities to offer value add Managed and Professional services focused on Skype for Business, Skype for Business Online, Teams, Cisco, BroadSoft, Webex Teams, Avaya and other leading communications and customer experience platforms.
  MSP Expo
11:00-11:25am
Wednesday - 1/30/19
MSP Expo ()
MSP Cloud Lessons Learned
MSP-08
Steadfast
Hear real stories from managed and IT services providers about their experience in implementing cloud into their service offerings. What are their key obstacles and how do they overcome them? What has worked and what hasn’t? How do they differentiate themselves in an increasingly competitive cloud marketplace? This presentation will present and examine the key findings of a live virtual panel session with MSPs and cloud providers.
  MSP Expo
11:30-11:55am
Wednesday - 1/30/19
MSP Expo ()
A Day in the Life of a Service Delivery Manager
MSP-05
This Solution
  MSP Expo
12:00-12:45pm
Wednesday - 1/30/19
MSP Expo ()
Working Lunch Session: Why MSPs Need to Offer Cloud-Based & Hosted Solutions
MSP-06
TMC
AVANT
ZeroStack, Inc.
  MSP Expo
1:00-1:25pm
Wednesday - 1/30/19
MSP Expo ()
How MSPs Can Ensure Peak Performance for Mission-Critical Business Wi-Fi
MSP-07
KodaCloud
  MSP Expo
1:30-1:55pm
Wednesday - 1/30/19
MSP Expo ()
Why MSPs Should Offer Voice Services
MSP-03
net2phone
  MSP Expo
2:00-2:55pm
Wednesday - 1/30/19
MSP Expo ()
Show Me the Money: Ways to Increase Your Company’s Worth
MSP-11
Pax8
With Gartner expecting cloud migration to affect $1 trillion in IT spending by the end of 2020, it is clear there is money to be made. Cloud computing is one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand. This session will help you discover ways to lower your Customer Acquisition Cost (CAC), set-up winning customer-acquisition budgets, and make the investments necessary to acquire ideal clients. You'll also learn clever ways to reduce CAC, build a strategy for increasing the value of your business through monthly recurring revenue (MRR), and adopt new tactics to increase the lifetime value of the customer relationship.
  MSP Expo
3:00-3:25pm
Wednesday - 1/30/19
MSP Expo ()
Modern Marketing for MSPs
MSP-09
Presh Marketing Solutions
HyperGrid
  MSP Expo
3:30-3:55pm
Wednesday - 1/30/19
MSP Expo ()
Differentiating Your Telecom, Managed, and Hosted Services
MSP-10
Wildix
  MSP Expo
4:00pm
Wednesday - 1/30/19
Keynote Presentation ()
ITEXPO Keynote Presentation
K-01
  Keynote Presentation
4:30pm
Wednesday - 1/30/19
Keynote Presentation ()
ITEXPO Keynote Presentation
K-02
  Keynote Presentation
5:00-7:00pm
Wednesday - 1/30/19
()
ITEXPO Exhibit Hall Grand Opening Reception
X-03
  
Thursday, January 31, 2019
8:15am
Thursday - 1/31/19
()
Continental Breakfast - Full conference passes only
X-04
  
8:30am
Thursday - 1/31/19
()
Special Presentation: SD-WAN Leadership Awards
X-05
  
9:00am
Thursday - 1/31/19
Keynote Presentation ()
ITEXPO Keynote Presentation
K-03
  Keynote Presentation
9:30am
Thursday - 1/31/19
Keynote Presentation ()
ITEXPO Keynote Presentation by Google Cloud - Machine Learning and Team Communication
K-04
Google Cloud
The way we work is changing. Teams are no longer confined to single offices, but span the entire world. In fact, more than half of the workforce will contribute remotely by 2020, so businesses require purpose-built tools to help employees succeed. As a result, it’s important to build tools reflective of the way we work, accelerating productivity, as opposed to being a roadblock to getting work done. The communications tools of the future will bring us closer together and make collaboration more productive whether we’re in a meeting room, at our desks, or on mobile while on the road, and machine learning is playing an increasingly important role. In this session, Google Cloud Office of the CTO Executives Diane Chaleff will discuss the changing communication landscape in the enterprise, including: - Why users appreciate specialization in an application over one with many functions - How to adjust strategy and product design to meet team the collaboration needs Google continues to see - Machine learning’s role in facilitating team collaboration and communication, like bots and audio/visual suggestions
  Keynote Presentation
10:00am
Thursday - 1/31/19
Keynote Presentation ()
ITEXPO Keynote Presentation by Coredial
K-05
  Keynote Presentation
10:30am
Thursday - 1/31/19
Keynote Presentation ()
ITEXPO Keynote Presentation
K-06
  Keynote Presentation
11:00am-4:00pm
Thursday - 1/31/19
()
ITEXPO Exhibit Hall Open
X-06
  
11:15am
Thursday - 1/31/19
()
Lunch Passes provided to full conference badge holders
X-07
  
1:00-1:55pm
Thursday - 1/31/19
MSP Expo ()
MSPs & The IT & Cybersecurity Skills Gap
MSP-12
Brandywine Technology
Continuum
  MSP Expo
2:00-2:25pm
Thursday - 1/31/19
MSP Expo ()
Session Details in Development
MSP-13
  MSP Expo
2:30-2:55pm
Thursday - 1/31/19
MSP Expo ()
Session Details in Development
MSP-14
  MSP Expo
3:00-3:55pm
Thursday - 1/31/19
MSP Expo ()
Cloud-Delivered Managed Security: Fad or Future?
MSP-15
OPAQ Networks
STASH Secure Data
InfoSecEnforcer.com
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSP’s adapting? In this session, Ken will present a new approach MSPs are taking to address this security gap and to answer the call from their clients for more robust risk management in a more simplified, cost-effective, and flexible way -- from the cloud. Attendees will learn: - The advantages and disadvantages of utilizing security-as-a-service -- from an MSP perspective - How MSPs are tackling multi-cloud and hybrid IT challenges by utilizing cloud-delivered security - Real-world use cases being addressed by MSPs and the value they are generating as a result
  MSP Expo
8:00pm
Thursday - 1/31/19
()
Networking After Dark - ITEXPO Party at The Atlantic Hotel
X-08
  
Friday, February 01, 2019
8:30am
Friday - 2/1/19
()
Continental Breakfast - Full conference passes only
X-09
  
9:00-9:55am
Friday - 2/1/19
MSP Expo ()
Session Details in Development
MSP-16
  MSP Expo
10:00-10:25am
Friday - 2/1/19
MSP Expo ()
The Costly Mistake of Being Unprepared
MSP-17
Corporate Blue
Atlanta spent millions to clean up the Ransomware attack earlier this year. Could the city have been better prepared? Would the damage have been so crippling? Lack of resources often lead to gaps in security posture leading to costly and inconclusive incident response ventures. This talk will use the recent Atlanta ransomware incident and how the city responded to it. We will use Atlanta as a case study in examining the costly mistakes of being underprepared. The goal of this presentation is to provide insight to IT and organizational decision makers of the incident response process, costs, outcome, and how preparing can prevent costly IR ventures. This talk will cover the following topics: - The Atlanta ransomware incident and timeline; - Incident Response process; - The true costs of being underprepared.
  MSP Expo
10:30-10:55am
Friday - 2/1/19
MSP Expo ()
Transforming the MSP Business from the Inside
MSP-18
Accedian
This session will give business leaders concrete takeaways that will help them build and retain stronger vendor/provider relationships. These include setting common goals, reviewing expectations and needs and identifying resources to help win deals and gain traction. Exactly how vendors approach the MSP means everything to the relationship. In a competitive landscape it’s important for MSPs get up and running quickly, but deeply understanding the business model and finding ways to accelerate how MSPs can operationalize or monetize a service has to be done the right way so that the relationship that is built can be a strong-long lasting one. It’s not only about signing a contract. Education and team building needs to happen at the very start. Onsite and virtual workshops will take this relationship to the next level. Working together from the beginning will transform the MSP business into a trusted partner. MSPs can’t just wait for a new checkpoint such as a new hardware/software refresh. They need to be proactive in order to keep relationships between vendors and customers strong. Without it, it makes it challenging for both parties to succeed.
  MSP Expo
11:00-11:55am
Friday - 2/1/19
MSP Expo ()
Session Details in Development
MSP-19
  MSP Expo
11:00am-2:00pm
Friday - 2/1/19
()
ITEXPO Exhibit Hall Open
X-10
  
1:45pm
Friday - 2/1/19
()
ITEXPO Giveaways
X-11
  

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