Collocated
Events

AGENDA

Days


Tracks

Tuesday, February 13, 2024
8:00am-6:00pm
Tuesday - 2/13/24
()
Registration Counters Open
X-01
  
9:30am
Tuesday - 2/13/24
()
Continental Breakfast Served
X-02
  
10:00-10:45am
Tuesday - 2/13/24
MSP Expo Business Track ()
MSPs and Compliance: Building a Security and Compliance Framework
MSPB-01
MSP Expo Tech Track ()
Maximizing Revenue with White Label Programs
MSPT-01
In an increasingly competitive landscape, MSPs are constantly seeking avenues to expand their service portfolios and generate additional revenue. This session delves into the potential of white label programs for MSPs to support that goal. Attendees will discover the nuances of selecting, integrating, and marketing white label solutions, and understand how, by leveraging these programs, MSPs can seamlessly offer additional services under their own brands, boosting customer value and driving sustainable business growth.
REGISTER ME
  MSP Expo Business Track
  MSP Expo Tech Track
11:00-11:45am
Tuesday - 2/13/24
MSP Expo Business Track ()
Taking MSP Marketing to the Next Level
MSPB-02
MSP Expo Tech Track ()
UCaaS and MSPs: Driving Collaboration, Productivity, and Customer Experience
MSPT-02
UCaaS is revolutionizing the way organizations communicate and collaborate, and it has become a critical business tool in the current work environment that features some form of remote and/or hybrid work at most companies. For MSPs, integrating UCaaS is no longer an option but a necessity. This session will explore how UCaaS enables enhanced collaboration, increased productivity, and an elevated customer experience. Through the discussion, attendees will glean actionable insights on successfully adopting and optimizing UCaaS solutions within their offerings. They will also explore the future trajectory of UCaaS in the MSP landscape, ensuring they remain at the forefront, strategically positioning MSPs for unparalleled growth and customer satisfaction.
REGISTER ME
  MSP Expo Business Track
  MSP Expo Tech Track
12:00-12:30pm
Tuesday - 2/13/24
MSP Expo Business Track ()
Special Presentation by Wildix
MSPB-03
MSP Expo Tech Track ()
Special Presentation TBA
MSPT-03
  MSP Expo Business Track
  MSP Expo Tech Track
12:30pm
Tuesday - 2/13/24
()
Conference Luncheon
X-03
  
1:30-2:00pm
Tuesday - 2/13/24
MSP Expo Business Track ()
Special Presentation TBA
MSPB-04
MSP Expo Tech Track ()
Special Presentation by Ooma
MSPT-04
  MSP Expo Business Track
  MSP Expo Tech Track
2:05-2:45pm
Tuesday - 2/13/24
MSP Expo Business Track ()
Top 5 Factors to Increase Your MSP Business Value
MSPB-05
MSP Expo Tech Track ()
Adding Incremental Revenue with CPaaS
MSPT-05
  MSP Expo Business Track
  MSP Expo Tech Track
3:00-3:45pm
Tuesday - 2/13/24
MSP Expo Business Track ()
How to Successfully Penetrate Vertical Markets
MSPB-06
MSP Expo Tech Track ()
Managing Cloud Costs – The Rise of FinOps
MSPT-06
While today’s cloud-first technology landscape continues to deliver benefits to businesses, many have also seen their cloud spend skyrocket, prompting a search for innovative strategies for financial governance. Enter FinOps, the operating model for the cloud era, fusing finance and operations to optimize cloud spend without compromising performance. This session, tailored for MSPs, delves into the core principles of FinOps, providing actionable insights on how MSPs can implement FinOps practices to gain better visibility, efficiency, and control over cloud expenses – for themselves and their customers. Discussion will include an examination of why cloud costs continue to increase, as well as tools and best practices for mastering the art of cloud cost management.
REGISTER ME
  MSP Expo Business Track
  MSP Expo Tech Track
4:00-4:45pm
Tuesday - 2/13/24
MSP Expo Business Track ()
Increase Profitability and Retention by Understanding Telecom Taxes and Fees
MSPB-07
MSP Expo Tech Track ()
Capitalizing on 5G for Revenue Growth
MSPT-07
As the 5G revolution reshapes the connectivity landscape, MSPs must be ready to capitalize on the opportunity 5G presents for driving business expansion. This session looks at the opportunities 5G presents for MSPs to unlock new revenue streams and bolster growth, discussing strategies for developing 5G-centric offerings, exploring use-cases that cater to evolving client demands, and strategically positioning their services in a hyper-connected market. Dive into the world of enhanced connectivity, reduced latency, and unparalleled data speeds, and discover how your MSP can capitalize on 5G to drive revenue growth.
REGISTER ME
  MSP Expo Business Track
  MSP Expo Tech Track
5:00pm
Tuesday - 2/13/24
  Special Networking Event
Wednesday, February 14, 2024
7:30am-7:00pm
Wednesday - 2/14/24
()
Registration Counters Open
X-05
  
8:30am
Wednesday - 2/14/24
()
Continental Breakfast Served
X-06
  
9:00-9:45am
Wednesday - 2/14/24
MSP Expo Business Track ()
How MSPs Can Increase Valuation of Their Companies
MSPB-08
MSP Expo Tech Track ()
Adding Incremental Revenue with CPaaS
MSPT-08
  MSP Expo Business Track
  MSP Expo Tech Track
10:00-10:45am
Wednesday - 2/14/24
MSP Expo Business Track ()
Cybersecurity and the Compliance Landscape
MSPB-09
MSP Expo Tech Track ()
IoT and MSPs in the Connected Era
MSPT-09
  MSP Expo Business Track
  MSP Expo Tech Track
11:00-11:45am
Wednesday - 2/14/24
MSP Expo Business Track ()
Culture as a Competitive Advantage
MSPB-10
MSP Expo Tech Track ()
Architecting Work from Anywhere Solutions for Your Clients using Cloud
MSPT-10
Flexible, scalable, and secure remote work solutions are key to business success. This session is designed for MSPs aiming to harness the power of cloud technologies for their clients and delivering solutions that enable those clients to work effectively from the office, home, or anywhere else. The discussion will include principles of designing cloud-based offerings that support and empower dispersed workforces, as well as essential tools, integration methodologies, and best practices to ensure seamless connectivity, robust security, and optimal performance. Whether you're an established MSP or just venturing into cloud solutions, this session will provide actionable insights to position your offerings at the forefront of the 'Work from Anywhere' revolution.
REGISTER ME
  MSP Expo Business Track
  MSP Expo Tech Track
11:45-12:30pm
Wednesday - 2/14/24
()
Conference Luncheon
X-07
  
12:30-12:55pm
Wednesday - 2/14/24
MSP Expo Business Track ()
What Hackers Know that You Should Know Too
MSPB-11
MSP Expo Tech Track ()
Special Presentation by Sangoma
MSPT-11
  MSP Expo Business Track
  MSP Expo Tech Track
1:00-1:25pm
Wednesday - 2/14/24
MSP Expo Business Track ()
Special Presentation by Critical Insight
MSPB-12
MSP Expo Tech Track ()
Harnessing Endpoint Protection in Cyber Security
MSPT-12
  MSP Expo Business Track
  MSP Expo Tech Track
1:30pm
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Genesys
K-01
Peter Graf Chief Strategy and Operations Officer Genesys
  Keynote Presentation
2:00pm
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Cisco: How Hybrid Models are Successfully Transforming the Work and Customer Experience
K-02
Aruna Ravichandran SVP & CMO, Webex by Cisco Cisco Systems, Inc.

According to a recent Cisco-sponsored a global hybrid work study, 98 percent of all meetings will have at least one remote participant. With hybrid work becoming the new norm, organizations are facing the challenge of redefining the future of work. This shift is revolutionizing employee retention, talent acquisition, and employee well-being. No longer can individual departments work in isolation; IT, HR, and Facilities must join forces to plan and execute a cohesive strategy. The future of work is all about enabling seamless experiences, whether at home, the office or anywhere in between.

Aruna will discuss the framework needed to create those experiences and make the office a magnet, not a mandate, including the important ingredients to facilitate highly productive collaborative hybrid work:

  • Enabling end-to-end experiences that support how you work in an open and extensible technology ecosystem.
  • Delivering smart connections and devices that support the needs of both office based and remote team members.
  • Extending hybrid work technology with machine learning and artificial intelligence that uplifts and scales seamless experiences and productivity - and ensures that all employees feel included.
  • Providing visibility, manageability, and insights no matter where employees work - with security built-in, not bolted on.
  • Supporting customers through innovations to contact center in the cloud that help scale resources working from home or in the office.
  • Ensuring interoperability without sacrificing user experience.
  • Making hybrid work a reality regardless of employee presence – whether in the home, office, or automobile.

She will also showcase Cisco's experience with hybrid work, including a discussion about the unprecedented level of collaboration between IT, Human Resources and Facilities that made offices more engaging, and ultimately ensures that hybrid work, works.


REGISTER ME
  Keynote Presentation
2:30pm
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avaya
K-03
Alan Masarek President and CEO Avaya
  Keynote Presentation
3:00-7:00pm
Wednesday - 2/14/24
(Expo Hall A)
MSP Expo #TECHSUPERSHOW Expo Hall Grand Opening
X-08
  
3:30pm
Wednesday - 2/14/24
  Solutions Theatre
4:00pm
Wednesday - 2/14/24
  Solutions Theatre
4:30pm
Wednesday - 2/14/24
  Solutions Theatre
5:00-7:00pm
Wednesday - 2/14/24
Special Networking Event (Expo Hall A)
Grand Opening Reception in Expo Hall
X-09
  Special Networking Event
5:00pm
Wednesday - 2/14/24
  Solutions Theatre
5:30pm
Wednesday - 2/14/24
  Solutions Theatre
Thursday, February 15, 2024
7:30am-5:00pm
Thursday - 2/15/24
()
Registration Counters Open
X-10
  
8:00am
Thursday - 2/15/24
()
Continental Breakfast Served
X-11
  
8:30-9:15am
Thursday - 2/15/24
MSP Expo Business Track ()
Special Presentation TBA
MSPB-13
MSP Expo Tech Track ()
Why Teams Integration Drives Business for MSPs
MSPT-13
  MSP Expo Business Track
  MSP Expo Tech Track
9:30am
Thursday - 2/15/24
  Keynote Presentation
10:00am
Thursday - 2/15/24
  Keynote Presentation
10:30-11:15am
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
K-06
Dan Foster (Keynote) CRO Telarus

This panel, hosted by Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

  • New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
  • How AI is helping organizations augment their workforce productivity rather than replacing them.
  • How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
  • Can AI be the secret weapon in combating evolving cyber threats
  • Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

REGISTER ME
  Keynote Presentation
11:00am-5:00pm
Thursday - 2/15/24
(Expo Hall A)
MSP Expo #TECHSUPERSHOW Expo Hall Open
X-12
  
12:00pm
Thursday - 2/15/24
1:00-1:45pm
Thursday - 2/15/24
MSP Expo Business Track ()
Understanding Both Sides of the M&A Paradigm
MSPB-14
MSP Expo Tech Track ()
CCaaS and MSPs: The Perfect Partnership
MSPT-14
  MSP Expo Business Track
  MSP Expo Tech Track
2:00-2:45pm
Thursday - 2/15/24
MSP Expo Business Track ()
Selling to and Serving Hospitality Clients
MSPB-15
MSP Expo Tech Track ()
How MSPs and MSSPs Can Drive Revenue at the Edge
MSPT-15
  MSP Expo Business Track
  MSP Expo Tech Track
3:00pm
Thursday - 2/15/24
Special Networking Event (Expo Hall A)
MSP Expo #TECHSUPERSHOW Booth Crawl
X-14
  Solutions Theatre
  Special Networking Event
3:00pm
Thursday - 2/15/24
Special Networking Event (Expo Hall A)
MSP Expo #TECHSUPERSHOW Booth Crawl
X-14
  Solutions Theatre
  Special Networking Event
3:30pm
Thursday - 2/15/24
  Solutions Theatre
4:00pm
Thursday - 2/15/24
  Solutions Theatre
4:30pm
Thursday - 2/15/24
  Solutions Theatre
5:00pm
Thursday - 2/15/24
Special Networking Event (Floridian Ballroom, 3rd Floor)
IDEA Showcase Startup Pitches & Reception
IDEA-01
Always one of the most popular and best-attended events at the MSP Expo #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!
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  Special Networking Event
8:00-10:00pm
Thursday - 2/15/24
Special Networking Event (The Wharf Fort Lauderdale)
MSP Expo #TECHSUPERSHOW Networking LIVE Party
X-15
  Special Networking Event

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