AGENDA

Wednesday, February 12 Thursday, February 13 Friday, February 14
Exhibit Hall Hours 5:00 - 7:00pm 11:00am - 4:00pm 11:00am - 2:00pm

Days


Tracks

Wednesday, February 12, 2020
8:30am
Wednesday - 2/12/20
()
Continental Breakfast - Full conference pass holders only
X-01
  
9:00-9:55am
Wednesday - 2/12/20
MSP Solutions ()
Are You Prepared to be Hacked? It’s Not a Matter of If, But When
MSP-01
If you’re an MSP, consider your business a prime target for sophisticated hackers. You don’t want your company to be the gaping hole in your customers’ security posture. It’s not only detrimental to them, but consider the devastation to your reputation and ability to ever build trust again. How can you effectively protect your business from malicious attacks to keep your customers safe? How do you develop and implement an effective security posture? What tools do you need to ensure security standards are always being maintained? What strategies do you need to ensure today’s efforts aren’t lost tomorrow as threats evolve?
  MSP Solutions
10:00-10:25am
Wednesday - 2/12/20
MSP Solutions ()
Industry Perspective: Dell
MSP-02
  MSP Solutions
10:30-10:55am
Wednesday - 2/12/20
MSP Solutions ()
Industry Perspective: Fujitsu
MSP-03
  MSP Solutions
11:00-11:55am
Wednesday - 2/12/20
MSP Solutions ()
Making Money with Open Source Telephony
MSP-04
  MSP Solutions
12:00pm
Wednesday - 2/12/20
()
Conference Luncheon - Full conference pass holders only
X-02
  
1:00-1:55pm
Wednesday - 2/12/20
MSP Solutions ()
5 Ways to Evolve Your MSP Business in a Digital Market
MSP-05
Digitalization is dramatically changing the IT landscape. IDC says that digitization — improving efficiency and reducing cost by moving analog processes to digital platform — represents a $7 trillion opportunity. This session will offer simple ways MSPs can evolve and build their businesses so as not to risk losing a large share of their addressable market. Panelists will offer insight on how to best stack and integrate technologies to successfully create a digitized platform and deliver a modern service offering.
  MSP Solutions
2:00-2:55pm
Wednesday - 2/12/20
MSP Solutions ()
New MSP Growth Opportunities and Go-to-Market Strategies
MSP-06
Today’s IT services landscape can be confusing for MSPs looking for an edge over their competition. What services offer the best opportunities for market share and revenue growth? Which ones make the most sense to integrate into existing service offerings? What are the best vendor selection strategies? What is the best customer acquisition strategy? Is it better to specialize or generalize? This session will discuss the opportunities that await MSPs and how they can most effectively take advantage of them to build their businesses.
  MSP Solutions
3:00-3:55pm
Wednesday - 2/12/20
MSP Solutions ()
MSPs & The IT Skills Gap
MSP-07
Despite the massive opportunity today’s IT service market presents, many MSPs are struggling to succeed. In fact, for every four new customers, MSPs in the U.S. lose three existing ones, stunting growth. At least some of the churn can be attributed to untrained technicians. As quickly as the cloud services market has grown, keeping up with demand has meant providers have had to expand their hiring pool to younger, less experienced techs, which has had an impact on customer satisfaction. What is the current skills gap in the MSP market? How is it really impacting service levels and growth opportunities? How can the gap be closed and how can MSPs adapt while that happens?
  MSP Solutions
4:00pm
Wednesday - 2/12/20
Keynote Presentation ()
Keynote Presentation by Cisco
K-01
  Keynote Presentation
4:30pm
Wednesday - 2/12/20
Keynote Presentation ()
Keynote Presentation by Google
K-02
  Keynote Presentation
5:00-7:00pm
Wednesday - 2/12/20
()
#TechSuperShow Exhibit Hall Grand Opening Reception
X-03
  
Thursday, February 13, 2020
8:30am
Thursday - 2/13/20
()
Continental Breakfast - Full conference pass holders only
X-04
  
9:00am
Thursday - 2/13/20
Keynote Presentation ()
Keynote Presentation TBA
K-03
8x8, Inc.
  Keynote Presentation
9:30am
Thursday - 2/13/20
Keynote Presentation ()
Keynote Presentation TBA
K-04
  Keynote Presentation
10:00am
Thursday - 2/13/20
Keynote Presentation ()
IoT Keynote Presentation by Cisco
K-05
  Keynote Presentation
10:30am
Thursday - 2/13/20
Keynote Presentation ()
IoT Keynote Presentation by Schneider Electric
K-06
  Keynote Presentation
11:00am-4:00pm
Thursday - 2/13/20
()
#TechSuperShow Exhibit Hall Open
X-05
  
11:15am
Thursday - 2/13/20
()
Lunch Tickets Distributed to Paid Attendees, Exhibitor/Conf, Press, Speakers
X-06
  
1:00-1:55pm
Thursday - 2/13/20
MSP Solutions ()
Building a Profitable Managed Security Services Business
MSP-08
More and more end users are looking to purchase services instead of products from their resellers and solution providers. This shift should cause solution providers of all shapes and sizes to take a hard look at their managed services offering. Whether you’re a VAR transitioning to an MSP model, an MSP looking to add more security to your offering, or an MSSP looking to continue to grow your business, there are several keys that will drive success. This session will discuss how to quickly and efficiently build a profitable managed security services practice with elements that will help solution providers better cater to their customers’ evolving needs, future-proof their businesses through recurring revenue and streamline operations with automation.
  MSP Solutions
2:00-2:25pm
Thursday - 2/13/20
MSP Solutions ()
Industry Perspective: QuestBlue
MSP-09
  MSP Solutions
2:30-2:55pm
Thursday - 2/13/20
MSP Solutions ()
Industry Perspective: CoreDial
MSP-10
  MSP Solutions
3:00-3:55pm
Thursday - 2/13/20
MSP Solutions ()
Selling Cloud Services into the Public Sector
MSP-11
As government agencies at all levels follow the Federal government’s lead and modernize their IT infrastructures, the share of budget going to cloud services continues to increase. This presents an opportunity for MSPs that are ready to embrace the opportunity. But it’s not as simple as simply launching a new service offering, and there can be confusion around what is effectively still a young process – getting government certified at local, state, and Federal levels. But, for those MSPs that accept the challenge and decide to go through the process, the benefits can be tremendous, launching them into not only the government market, but increasing their presence in the private sector as a result. What do MSPs need to know about delivering cloud to government customers? This session will discuss the challenges, their solutions, nuances of selling to the public sector, and the benefits to be achieved.
  MSP Solutions
8:00pm
Thursday - 2/13/20
()
#TechSuperShow Party & Reception at Hilton Beach Resort
X-07
  
Friday, February 14, 2020
8:30am
Friday - 2/14/20
()
Continental Breakfast - Full conference pass holders only
X-08
  
9:00-9:55am
Friday - 2/14/20
MSP Solutions ()
How Should I Price My Managed Services?
MSP-12
As cloud computing continues to transform the IT services market and create new opportunities for MSPs to expand their offerings and increase their value, they are faced with one overarching question. How should they price their new service offerings? What pricing strategies should MSPs adopt in order to be competitive yet profitable and protect their revenue streams?
  MSP Solutions
10:00-10:25am
Friday - 2/14/20
MSP Solutions ()
Industry Perspective
MSP-13
  MSP Solutions
10:30-10:55am
Friday - 2/14/20
MSP Solutions ()
Industry Perspective
MSP-14
  MSP Solutions
11:00-11:55am
Friday - 2/14/20
MSP Solutions ()
Modern Marketing for MSPs
MSP-15
Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? This panel will discuss the new marketing paradigm that’s changing the approach for MSPs, and what new marketing strategies have proven successful – and what isn’t working. This panel of experts will discuss the impact of a new consumer-based decision model has on MSPs and how they need to adjust their marketing strategies.
  MSP Solutions

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