Tuesday, February 11, 2025
10:00-10:45am
Tuesday - 2/11/25
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MSP Expo Tech Track (Palm B)
Leveraging MDR: Proactive Threat Hunting for MSPs
MSPT-01 Discuss the benefits of Managed Detection and Response (MDR) services. Learn how these services provide 24/7 threat monitoring and rapid incident response for proactive client protection, improving MSPs’ capabilities and building their reputation as trusted security advisors, all key to generating more revenue opportunities.
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11:00-11:45am
Tuesday - 2/11/25
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MSP Expo Tech Track (Palm B)
The Power of AI and Automation: Streamlining MSP Operations and Client Services
MSPT-02 MSPs often face the same challenges as in-house IT teams – the become buried by repetitive or simple tasks. Learn how AI and automation can relieve that burden, simplifying operations and freeing MSP staff to focus on other elements that require human intervention. With modern AI-driven tools, MSPs can increase their operational capacity, enabling them to serve more clients and generate more revenue.
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12:00-12:30pm
Tuesday - 2/11/25
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1:30-1:55pm
Tuesday - 2/11/25
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2:00-2:45pm
Tuesday - 2/11/25
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MSP Expo Tech Track (Palm B)
Understanding Cybersecurity Insurance and How to Choose the Right Policy for Your Clients
MSPT-05 In a digital world with constantly growing and evolving cyber threats, understand the growing importance of cybersecurity insurance for businesses. Learn about different coverage options, key considerations for choosing the right policy, and how to advise your clients on cyber insurance. It’s another opporutnity to become a trusted advisor and partner to you clients.
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3:00-3:45pm
Tuesday - 2/11/25
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4:00-4:45pm
Tuesday - 2/11/25
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MSP Expo Tech Track (Palm B)
Backup and Recovery: Building Business Continuity for Your Clients
MSPT-07 Explore the latest trends in backup and recovery, including different models available today, how to create a secure and reliable backup strategy for your clients, and how to make sure they have effective BCDR tools in place to ensure the impact of any event is minimized.
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Wednesday, February 12, 2025
9:00-9:45am
Wednesday - 2/12/25
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MSP Expo Tech Track (Palm B)
Making Money Selling UCaaS and other Communications Services
MSPT-08 Every business needs good communications technology – it’s, ultimately, the lifeblood of any company. Learn what solutions and features businesses need most and explore the most effective strategies for winning business and growing revenue by offering the right solutions through the right business models.
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10:00-10:45am
Wednesday - 2/12/25
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MSP Expo Tech Track (Palm B)
How to Make Every Customer a Contact Center Customer
MSPT-09 Customers expect seamless communication across multiple channels, and your clients need to deliver on that expectation, today more than ever. Learn how to sell and deliver a an omnichannel solution that is affordable for your clients, how to market contact center technology to customers of all sizes and raise the average sale price of your deals, and strategies for integrating contact center into your overall communications and IT services portfolio.
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11:00-11:45am
Wednesday - 2/12/25
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12:00-12:45pm
Wednesday - 2/12/25
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MSP Expo Tech Track (Palm B)
Boosting Margins with Microsoft 365 and Teams: The MSP Opportunity
MSPT-11 Microsoft offers numerous applications universally used by businesses across the globe including, Office 365, Microsoft Teams, Microsoft Copilot, and more. Learn how MSPs can monetize Microsoft’s dominance, including how to monetize Microsoft 365, how Copilot and AI functionality within Microsoft 365 can help MSPs and their end customers save time, enhance productivity and increase their bottom line, and how to maximize the Teams voice opportunity.
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Tuesday, February 13, 2024
2:00-2:45pm
Tuesday - 2/13/24
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MSP Expo Tech Track (Palm B)
Unlocking the Power of AI and Machine Learning for MSPs
MSPT-13 Understand how artificial intelligence and machine learning can benefit both your MSP and your customers by automating tasks, improving service delivery, generating valuable insights from data, elevating customer interactions, and much more.
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Thursday, February 13, 2025
1:00-1:45pm
Thursday - 2/13/25
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MSP Expo Tech Track (Palm B)
The Cybersecurity Arms Race: Securing Your Clients in an Evolving Threat Landscape
MSPT-12 Discuss the latest cybersecurity threats and best practices for proactive defense. Explore tools and techniques for SASE and network security, endpoint protection, incident response, and more, to keep your clients safe in a cloud-first world.
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2:00-2:45pm
Thursday - 2/13/25
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MSP Expo Tech Track (Palm A)
Preparing for Exit: Strategies for a Successful Sale or IPO
MSPB-13 Learn how to build a successful MSP that is attractive to potential acquirers or investors. This session covers financial planning, scalability, building a strong management team, and other factors to consider in building an attractive MSP.
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