AGENDA

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00 - 7:00pm 11:00am - 4:00pm 11:00am - 2:00pm

Days


Tracks

Wednesday, January 30, 2019
8:30am
Wednesday - 1/30/19
()
Continental Breakfast - Full conference passes only
X-01
  
9:00-9:25am
Wednesday - 1/30/19
MSP Expo ()
Session Details in Development
MSP-01
ConnectWise
  MSP Expo
9:30-9:55am
Wednesday - 1/30/19
MSP Expo ()
How to Create the Right Culture to Increase Your MSP’s Business
MSP-02
netsapiens
This session will discuss the role of company culture in driving MSP business results.
  MSP Expo
10:00-10:55am
Wednesday - 1/30/19
MSP Expo ()
Managed Services Opportunities for Cloud and Hybrid Voice & Unified Communications
MSP-04
The adoption of Voice, UC and Contact Center platforms in the cloud is increasing at a rapid pace. However, even though cloud providers offer SLAs and have a critical responsibility to provide a high level of service, there is still a tremendous opportunity for MSPs to help customers ensure a smooth migration from on-prem to the cloud and to offer ongoing operations services for both their on-prem and cloud users. Given that the cloud doesn't eliminate the need for on-prem devices (e.g. SBCs, CCE Servers, network, etc.) and the cloud providers SLAs typically only extend as far as their own data center network, the customer is left with troubleshooting issues when they don't sit in the responsibility of the cloud provider. In this session learn more about the market shift to Cloud UC and considerations and opportunities to offer value add Managed and Professional services focused on Skype for Business, Skype for Business Online, Teams, Cisco, BroadSoft, Webex Teams, Avaya and other leading communications and customer experience platforms.
  MSP Expo
11:00-11:25am
Wednesday - 1/30/19
MSP Expo ()
MSP Cloud Lessons Learned
MSP-08
Steadfast
Hear real stories from managed and IT services providers about their experience in implementing cloud into their service offerings. What are their key obstacles and how do they overcome them? What has worked and what hasn’t? How do they differentiate themselves in an increasingly competitive cloud marketplace? This presentation will present and examine the key findings of a live virtual panel session with MSPs and cloud providers.
  MSP Expo
11:30-11:55am
Wednesday - 1/30/19
MSP Expo ()
A Day in the Life of a Service Delivery Manager
MSP-05
This Solution
This presentation will walk MSP Expo attendees through the challenges and opportunities throughout the day of a service delivery manager. It will discuss everything from how to get the most effectiveness out of the team, to rostering your team to different activities throughout the day by ‘slide deploying’ the team.
  MSP Expo
12:00-12:45pm
Wednesday - 1/30/19
MSP Expo ()
Working Lunch Session: Why MSPs Need to Offer Cloud-Based & Hosted Solutions
MSP-06
TMC
Yottabyte
AVANT
ZeroStack, Inc.
This session will talk about how MSPs risk losing customers and revenue unless they deliver credible hosted cloud offerings that rival those of Amazon Web Services and the other big players. Of course, in-house cloud platforms can be expensive and complicated. But MSPs don’t have to become cloud deployment experts to offer multitenant cloud services. This presentation will talk about all that and provide advice on what they do need to do.
  MSP Expo
1:00-1:25pm
Wednesday - 1/30/19
MSP Expo ()
How MSPs Can Ensure Peak Performance for Mission-Critical Business Wi-Fi
MSP-07
KodaCloud
Businesses and other organizations have come to rely on Wi-Fi to get connectivity wherever they are. So when Wi-Fi is unavailable or unreliable, it can really put a kink in productivity. This session will discuss how MSPs can deliver Wi-Fi services that provide their customers with strong performance and reliability.
  MSP Expo
1:30-1:55pm
Wednesday - 1/30/19
MSP Expo ()
Why MSPs Should Offer Voice Services (Or How & Why to Differentiate Yourself in the Marketplace)
MSP-03
net2phone
Technology changes quickly, and managed service providers need to evolve to keep pace. Today, businesses on the lookout for MSPs have much higher expectations than they did just a few short years ago. Failing to meet these expectations will lead to unprepared MSPs being left behind. To remain competitive, it’s crucial for MSPs to stand out from the crowd. They can do that by offering a full suite of services – including voice services. This session will discuss evolving workplace communication requirements, what UC is and why business customers need it, and how UC and voice services bring value to the MSPs that offer them.
  MSP Expo
2:00-2:25pm
Wednesday - 1/30/19
MSP Expo ()
Show Me the Money: Ways to Increase Your Company’s Worth
MSP-11
Pax8
With Gartner expecting cloud migration to affect $1 trillion in IT spending by the end of 2020, it is clear there is money to be made. Cloud computing is one of the most disruptive technologies today, promising lucrative opportunities for those ready to meet this demand. This session will help you discover ways to lower your Customer Acquisition Cost (CAC), set-up winning customer-acquisition budgets, and make the investments necessary to acquire ideal clients. You'll also learn clever ways to reduce CAC, build a strategy for increasing the value of your business through monthly recurring revenue (MRR), and adopt new tactics to increase the lifetime value of the customer relationship.
  MSP Expo
2:30-2:55pm
Wednesday - 1/30/19
MSP Expo ()
Marketing the Cloud MSP for Streamlined Success: Segment Appeal and Solutions
MSP-20
HyperGrid
As enterprises continue to look for ways to increase their adoption of public cloud services, the cloud twofer - the right MSP and the right cloud management platform - can become a model for cloud MSPs to increase their revenue and accelerate growth. Cloud MSPs can be catalysts for change and seamless collaboration across the entire organization. They can serve as trusted advisors and curators of a dizzyingly complex software Lego marketplace, helping enterprises take advantage of the true agility of the cloud across the entire lifecycle of IT and DevOps within the organization.
  MSP Expo
3:00-3:25pm
Wednesday - 1/30/19
MSP Expo ()
Modern Marketing for MSPs
MSP-09
Smith.ai
Presh Marketing Solutions
 Traditional marketing is officially a thing of the past. Product and customer experience is officially the new “brand” that consumers recognize. But what does this mean for MSPs? Join our MSP Expo experts as they discuss the new consumer decision process, and what action your business must take now to remain relevant. 
  MSP Expo
3:30-3:55pm
Wednesday - 1/30/19
MSP Expo ()
Differentiating Your Telecom, Managed, and Hosted Services
MSP-10
Wildix
  MSP Expo
4:00pm
Wednesday - 1/30/19
Keynote Presentation ()
MSP Expo / ITEXPO Keynote Presentation
K-01
  Keynote Presentation
4:30pm
Wednesday - 1/30/19
Keynote Presentation ()
MSP Expo / ITEXPO Keynote Presentation
K-02
  Keynote Presentation
5:00-7:00pm
Wednesday - 1/30/19
()
ITEXPO Exhibit Hall Grand Opening Reception
X-03
  
Thursday, January 31, 2019
8:15am
Thursday - 1/31/19
()
Continental Breakfast - Full conference passes only
X-04
  
8:30am
Thursday - 1/31/19
Keynote Presentation ()
MSP Expo / ITEXPO Keynote Presentation by McAfee
K-07
McAfee
  Keynote Presentation
9:00am
Thursday - 1/31/19
Keynote Presentation ()
Keynote Presentation by Uber: How Uber is Making IoT & Telecom a Competitive Advantage
K-03
  Keynote Presentation
9:30am
Thursday - 1/31/19
Keynote Presentation ()
MSP Expo / ITEXPO Keynote Presentation by Google Cloud - Machine Learning and Team Communication
K-04
Google Cloud
The way we work is changing. Teams are no longer confined to single offices, but span the entire world. In fact, more than half of the workforce will contribute remotely by 2020, so businesses require purpose-built tools to help employees succeed. As a result, it’s important to build tools reflective of the way we work, accelerating productivity, as opposed to being a roadblock to getting work done. The communications tools of the future will bring us closer together and make collaboration more productive whether we’re in a meeting room, at our desks, or on mobile while on the road, and machine learning is playing an increasingly important role. In this session, Google Cloud Office of the CTO Executives Diane Chaleff will discuss the changing communication landscape in the enterprise, including: - Why users appreciate specialization in an application over one with many functions - How to adjust strategy and product design to meet team the collaboration needs Google continues to see - Machine learning’s role in facilitating team collaboration and communication, like bots and audio/visual suggestions
  Keynote Presentation
10:00am
Thursday - 1/31/19
Keynote Presentation ()
MSP Expo / ITEXPO Keynote Presentation by Coredial
K-05
CoreDial, LLC
  Keynote Presentation
10:30am
Thursday - 1/31/19
Keynote Presentation ()
MSP Expo / ITEXPO Keynote Presentation
K-06
  Keynote Presentation
11:00am-4:00pm
Thursday - 1/31/19
()
ITEXPO Exhibit Hall Open
X-06
  
11:15am
Thursday - 1/31/19
()
Lunch Passes provided to full conference badge holders
X-07
  
1:00-1:55pm
Thursday - 1/31/19
MSP Expo ()
MSPs & The IT & Cybersecurity Skills Gap
MSP-12
Nuspire
Shield4UC
Brandywine Technology
Continuum
IT talent can be hard to find – and when organizations find the people they want, those individuals can be expensive to hire and retain. This session will discuss what skills are most in need, why, and what MSPs can do to fill the gap for their business customers. 
  MSP Expo
2:00-2:25pm
Thursday - 1/31/19
MSP Expo ()
Another Chasm Crossed! What to Expect from Cloud Communications in 2019
MSP-13
Jive Communications
Now more than ever, businesses should be thinking outside of the box when it comes to how they communicate internally and with their customers. Collaboration, mobility, and flexibility are no longer options in today’s competitive marketplace. This session will take a look at what’s to come in 2019.
  MSP Expo
2:30-2:55pm
Thursday - 1/31/19
MSP Expo ()
Managed WAN and Reliable Cloud Services
MSP-14
128 Technology
As enterprises increasingly consume SaaS and transition to the cloud, revenue opportunities for MSPs are shifting. With this transition, applications are increasingly located outside of branch locations, which makes managing the end-to-end quality and reliability of sessions important. MSPs have opportunities to leverage multi-path routing to manage the edge and WAN for enterprises and to deliver cloud services more reliably by employing SD-WAN technologies. Erik Thoen of 128 Technology
  MSP Expo
3:00-3:55pm
Thursday - 1/31/19
MSP Expo ()
Cloud-Delivered Managed Security: Fad or Future?
MSP-15
STASH Secure Data
InfoSecEnforcer.com
Midsize organizations face a daunting challenge. They are under attack by the same sophisticated security threats as their large enterprise counterparts, yet lack the financial resources, skills and staff to implement the advanced protection they need. The same challenges are placed onto the shoulders of service providers, who are entrusted to support these midsize enterprises. With 87% of midsize enterprises investing in security-as-a-service over the next 12 months, how are MSP’s adapting? In this session, Ken will present a new approach MSPs are taking to address this security gap and to answer the call from their clients for more robust risk management in a more simplified, cost-effective, and flexible way -- from the cloud. Attendees will learn: - The advantages and disadvantages of utilizing security-as-a-service -- from an MSP perspective - How MSPs are tackling multi-cloud and hybrid IT challenges by utilizing cloud-delivered security - Real-world use cases being addressed by MSPs and the value they are generating as a result
  MSP Expo
8:00pm
Thursday - 1/31/19
()
Networking After Dark - ITEXPO Party at The Atlantic Hotel
X-08
  
Friday, February 01, 2019
8:30am
Friday - 2/1/19
()
Continental Breakfast - Full conference passes only
X-09
  
9:00-9:25am
Friday - 2/1/19
MSP Expo ()
Session Details in Development
MSP-16
Fujitsu
  MSP Expo
9:30-9:55am
Friday - 2/1/19
()
Session Details in Development
MSP-20
HyperGrid
  
10:00-10:25am
Friday - 2/1/19
MSP Expo ()
The Costly Mistake of Being Unprepared
MSP-17
Corporate Blue
Atlanta spent millions to clean up the Ransomware attack earlier this year. Could the city have been better prepared? Would the damage have been so crippling? Lack of resources often lead to gaps in security posture leading to costly and inconclusive incident response ventures. This talk will use the recent Atlanta ransomware incident and how the city responded to it. We will use Atlanta as a case study in examining the costly mistakes of being underprepared. The goal of this presentation is to provide insight to IT and organizational decision makers of the incident response process, costs, outcome, and how preparing can prevent costly IR ventures. This talk will cover the following topics: - The Atlanta ransomware incident and timeline; - Incident Response process; - The true costs of being underprepared.
  MSP Expo
10:30-10:55am
Friday - 2/1/19
MSP Expo ()
Transforming the MSP Business from the Inside
MSP-18
Accedian
This session will give business leaders concrete takeaways that will help them build and retain stronger vendor/provider relationships. These include setting common goals, reviewing expectations and needs and identifying resources to help win deals and gain traction. Exactly how vendors approach the MSP means everything to the relationship. In a competitive landscape it’s important for MSPs get up and running quickly, but deeply understanding the business model and finding ways to accelerate how MSPs can operationalize or monetize a service has to be done the right way so that the relationship that is built can be a strong-long lasting one. It’s not only about signing a contract. Education and team building needs to happen at the very start. Onsite and virtual workshops will take this relationship to the next level. Working together from the beginning will transform the MSP business into a trusted partner. MSPs can’t just wait for a new checkpoint such as a new hardware/software refresh. They need to be proactive in order to keep relationships between vendors and customers strong. Without it, it makes it challenging for both parties to succeed.
  MSP Expo
11:00-11:25am
Friday - 2/1/19
MSP Expo ()
Session Details in Development
MSP-19
Webroot
  MSP Expo
11:30-11:55am
Friday - 2/1/19
()
Session Details in Development
MSP-21
  
11:00am-2:00pm
Friday - 2/1/19
()
ITEXPO Exhibit Hall Open
X-10
  
1:45pm
Friday - 2/1/19
()
ITEXPO Giveaways
X-11
  

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