Collocated
Events

AGENDA

Thanks to everyone who participated in MSP Expo 2024. - Updated information for MSP Expo 2025 is being added to the site daily. Check back frequently.

Until then, check out the details from MSP Expo 2024 below.

Wednesday, January 30 Thursday, January 31 Friday, February 1
Exhibit Hall Hours 5:00-7:00pm 11am-4:00pm 11:00am-2:00pm

Days


Tracks

Tuesday, February 13, 2024
8:00am-6:00pm
Tuesday - 2/13/24
()
Registration Counters Open
X-01
  
9:30am
Tuesday - 2/13/24
()
Coffee Service
X-02
  
10:00-10:45am
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
MSPs and Compliance: Building a Security and Compliance Framework
MSPB-01
Managing Director-Cybersecurity
TruOps
President
MSPAA
Vice President
Beachhead Solutions
Chief Hacking Officer
Compliology
The future of cyber security technology will be largely influenced by the growing compliance and insurance marketplace. As these two areas expand, cyber security providers must be able to adapt their offerings and focus on meeting the customers where there compliance landscape is taking them. This also means that security needs will change and the security needs of tomorrow will be different than the needs of yesterday. This session discuss these evolving needs and importance of regulations, including HIPAA, DFARS, CMMC, PCI, and other security frameworks. The session will talk about the importance of MSPs providing compliance services to their clients and best practices in conducting assessments, policy creation, and other aspects of a full security program.
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MSP Expo Tech Track (Palm B)
Maximizing Revenue with White Label Programs
MSPT-01
Publisher
Telecom Reseller
CEO
QuestBlue
CEO
TeleSpeak
SVP Sales
BCM One
In an increasingly competitive landscape, MSPs are constantly seeking avenues to expand their service portfolios and generate additional revenue. This session delves into the potential of white label programs for MSPs to support that goal. Attendees will discover the nuances of selecting, integrating, and marketing white label solutions, and understand how, by leveraging these programs, MSPs can seamlessly offer additional services under their own brands, boosting customer value and driving sustainable business growth.
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  MSP Expo Business Track
  MSP Expo Tech Track
11:00-11:45am
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
Top Factors to Increase Your MSP Business Value
MSPB-02
CEO
DaleyPros Consulting
Founder & Managing Partner
Cloud Equity Group
CEO
ReachOut Technology
CEO
Cogent Growth Partners
The MSP market has been ripe with mergers and acquisitions, and consolidation is likely to continue as some MSPs look to expand their technological and/or geographic footprints, while others look to fulfill their exit aspirations. This session will explore what really goes into valuations and what MSPs need to know to grow the value of their businesses, to allow them to capitalize on opportunities.
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MSP Expo Tech Track (Palm B)
UCaaS and MSPs: Driving Collaboration, Productivity, and Customer Experience
MSPT-02
SVP, CMO and Head of Sales
Cloudli
VP of Sales, North America
Wazo.io
UCaaS is revolutionizing the way organizations communicate and collaborate, and it has become a critical business tool in the current work environment that features some form of remote and/or hybrid work at most companies. For MSPs, integrating UCaaS is no longer an option but a necessity. This session will explore how UCaaS enables enhanced collaboration, increased productivity, and an elevated customer experience. Through the discussion, attendees will glean actionable insights on successfully adopting and optimizing UCaaS solutions within their offerings. They will also explore the future trajectory of UCaaS in the MSP landscape, ensuring they remain at the forefront, strategically positioning MSPs for unparalleled growth and customer satisfaction.
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  MSP Expo Business Track
  MSP Expo Tech Track
12:00-12:30pm
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
Are You Ready for Q-Day? Navigating the New Era of Cybersecurity Challenges
MSPB-03
CEO
CyberProtonics
Q-Day is coming which means quantum computing will break down cybersecurity and privacy as we know it. An ever-shifting cybersecurity landscape is impacting the entire digital ecosystem?everywhere, everyplace, anytime. Dive into what the future holds for MSPs and what they can offer CISOs now to protect their clients from the sophisticated cyber threats of today and quantum computing tomorrow.
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MSP Expo Tech Track (Palm B)
Elevate Your MSP to a Full-Stack MSSP to Increase MRR with Unlimited Zeros
MSPT-03
CMO
MSPAA
The IT space has reach a tipping point of sorts, where security and compliance needs are overshadowing most other requirements and, frankly, that’s not every likely to change. Knowing that, there is no better time for MSPs to transition into MSSPs. The simple fact is customers need the experience and expertise to navigate through the regulatory framework of controls and ensure the safety and security of there assets. But, they don’t have that expertise in-house, which is where MSPs face a massive opportunity. Join this session to learn how to make this transition successfully and without adding additional FTEs and overhead to your business.
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  MSP Expo Business Track
  MSP Expo Tech Track
12:30pm
Tuesday - 2/13/24
(Floridian Ballroom, 3rd Floor)
Conference Luncheon - Featuring Fireside Chat with Kaseya CEO Fred Voccola
X-03
  
12:45pm
Tuesday - 2/13/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Fireside Chat with Kaseya CEO Fred Voccola
K-09
Fred Voccola
CEO
Kaseya
  Keynote Presentation
1:30-2:00pm
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
Mistakes MSPs Make When Doing Cybersecurity
MSPB-04
EVP, Sales, Channels, and Customer Success
Critical Insight
In the rapidly evolving realm of cybersecurity, MSPs play a pivotal role in ensuring the digital safety of numerous organizations. However, the complexity of the cybersecurity landscape often leads to inadvertent errors and oversights that can have significant implications. This session, designed for both cybersecurity professionals and MSPs, aims to dissect and analyze the common mistakes MSPs make in their cybersecurity practices.
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MSP Expo Tech Track (Palm B)
Culture as a Competitive Advantage
MSPB-11
Chief Experience Officer
The Channel Advisors
It’s no secret the workplace has evolved significantly over the past four years. MSPs have not been immune these changes and the importance of developing and nurturing a positive culture within the workplace. This discussion will explore the profound role that a positive workplace culture plays within MSPs, and the importance of fostering a culture that not only attracts and retains talented professionals, but also creates a distinctive market presence and, ultimately, drive business success.
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  MSP Expo Business Track
  MSP Expo Tech Track
2:05-2:45pm
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
The Secret to Running a Successful MSP
MSPB-05
SVP, Field Sales
Telarus
Director of Technology
1 Point Networks
Head of Channel Partners
Lansweeper
Owner
ACT COMPUTERS
MSPs stand at the forefront of the IT service industry, aiding companies in navigating the intricate landscape of modern technology. This session, featuring peers from the MSP space, unravels the secrets to successful MSP operations, combining technology, customer-centric approaches, and smart business strategies. Attendees will learn from real-work examples how thriving MSPs harness innovative tools and methodologies to enhance operational efficiency, client satisfaction, and financial growth.
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MSP Expo Tech Track (Palm B)
Capitalizing on 5G for Revenue Growth
MSPT-06
Publisher
Telecom Reseller
Senior VP and General Manager Enterprise Networks
Inseego
CTO
Hyperion Partners
Principal Solutions Architect
Verizon
As the 5G revolution reshapes the connectivity landscape, MSPs must be ready to capitalize on the opportunity 5G presents for driving business expansion. This session looks at the opportunities 5G presents for MSPs to unlock new revenue streams and bolster growth, discussing strategies for developing 5G-centric offerings, exploring use-cases that cater to evolving client demands, and strategically positioning their services in a hyper-connected market. Dive into the world of enhanced connectivity, reduced latency, and unparalleled data speeds, and discover how your MSP can capitalize on 5G to drive revenue growth.
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  MSP Expo Business Track
  MSP Expo Tech Track
3:00-3:45pm
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
Increase Profitability and Retention by Understanding Telecom Taxes and Fees
MSPB-06
President
Red Jacket
Founder & President
Sandy Beaches Software
CEO
The Commpliance Group
In a competitive landscape, MSPs can differentiate themselves with a solid understanding of taxes and fees. Powered by the right knowledge and tools, MSPs can enhance profitability and customer retention. This session explores the complex world of telecom taxation, compliance requirements, and their impacts on both MSPs and their clients. Attendees will gain insights into the regulatory landscape, discover strategies to navigate taxation, and how to mitigate risks associated with compliance missteps. The session will highlight how leveraging technology can simplify tax management, creating a competitive advantage in the market, and lead to optimized pricing strategies, better customer relationships, and ultimately, a more robust bottom line.
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MSP Expo Tech Track (Palm B)
Managing Cloud Costs – The Rise of FinOps
MSPT-05
CEO
DaleyPros Consulting
Solutions Architect
IONOS
While today’s cloud-first technology landscape continues to deliver benefits to businesses, many have also seen their cloud spend skyrocket, prompting a search for innovative strategies for financial governance. Enter FinOps, the operating model for the cloud era, fusing finance and operations to optimize cloud spend without compromising performance. This session, tailored for MSPs, delves into the core principles of FinOps, providing actionable insights on how MSPs can implement FinOps practices to gain better visibility, efficiency, and control over cloud expenses – for themselves and their customers. Discussion will include an examination of why cloud costs continue to increase, as well as tools and best practices for mastering the art of cloud cost management.
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  MSP Expo Business Track
  MSP Expo Tech Track
4:00-4:45pm
Tuesday - 2/13/24
MSP Expo Business Track (Palm A)
How to Successfully Penetrate Vertical Markets
MSPB-07
Chief Compliance Officer
Phone.com
In today's hyper-competitive landscape, MSPs face the challenge of diversifying revenue streams and enhancing client relevance. This session offers a deep dive into strategies for successfully penetrating vertical markets. Attendees will learn how to identify promising verticals, tailor services to meet unique industry needs, and leverage niche expertise to establish a competitive edge. Through real-world case studies and actionable insights, MSPs will discover how to efficiently allocate resources, foster partnerships, and drive sustainable growth in specific market segments. Join this discussion to unlock the potential of vertical market strategies and position your MSP for success.
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MSP Expo Tech Track (Palm B)
How AI is Changing Cyber Security
MSPT-07
CEO and Co-founder
Radiant Security
Partner
Fortium Partners
Director of Strategic Partnerships
InsightCyber
Sales Engineer
Hive Pro
Chief Innovation Officer
Syxsense
Cyber security should be top of mind for every business and has created a massive opportunity for MSPs. As cyber threats evolve, traditional security measures are no longer sufficient. This session looks at AI's unparalleled capabilities in predictive threat modeling, anomaly detection, rapid-response strategies, automated learning, and more, fortify security postures and reduce vulnerabilities far beyond the capabilities of traditional methods. Attendees will gain insights into how to implementing these advanced technologies within their own service offerings and infrastructures to optimize their security services, avert cyber incidents, and drive revenue. Embrace the future of cyber defense and learn how integrating AI can provide a robust security posture, ensuring client trust and business continuity in an era of ever-escalating digital threats.
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  MSP Expo Business Track
  MSP Expo Tech Track
5:00pm
Tuesday - 2/13/24
Special Networking Event (3rd Floor Lobby)
MSP Expo Exclusive - Welcome Reception for MSPs - Sponsored by Ninja One
X-04
  Special Networking Event
Wednesday, February 14, 2024
7:30am-7:00pm
Wednesday - 2/14/24
()
Registration Counters Open
X-05
  
8:30am
Wednesday - 2/14/24
()
Continental Breakfast Served
X-06
  
9:00-9:45am
Wednesday - 2/14/24
MSP Expo Business Track (Palm A)
Monetizing Ancillary Services: Strategies for Building Revenue from Adjacent Solutions
MSPB-08
President
IFT
CEO
Parallel Communications
Head of Marketing
ICAS
VP of Strategic Alliances
Hyperion
CEO
AIQ
As business needs continue to expand, and customers are increasingly interested in utilizing emerging solutions and services, MSPs that have built businesses selling siloed offerings are now finding themselves in a conundrum: Either continue squeezing margin out of commoditized offerings, or expand the portfolio and offer adjacent new services that align with customers’ demands. This session explains how MSPs can seamlessly integrate margin-rich offerings, like mobility, IoT, business process outsourcing, installation and implementation services, and more into their solutions portfolios. The session will include real-world examples of how partners have successfully leveraged these solutions to create profit centers.
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MSP Expo Tech Track (Palm B)
Adding Incremental Revenue with CPaaS
MSPT-08
SVP Marketing
Crexendo
Publisher
Telecom Reseller
CEO
Fractel
There are many ways MSPs can use CPaaS to add incremental revenue potential to their offerings. This session will explore those opportunities and how MSPs can leverage CPaaS to offer advanced communication features and integrate with other business-critical applications (such as CRM tools, marketing automation platforms, and more), and other ways to increase the value they deliver to their customers.
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  MSP Expo Business Track
  MSP Expo Tech Track
10:00-10:45am
Wednesday - 2/14/24
MSP Expo Business Track (Palm A)
How to Sell AI-Enhanced Services to Drive Revenue
MSPB-09
Sales Manager, MSP Group
TD SYNNEX
GM Americas and VP of Sales
Telco Systems
Chief Product Officer
ClearlyIP
CEO
JMR Connect
This session uncovers strategies MSPs can implement o leverage AI capabilities in their service offerings, enhancing value propositions and driving business growth. As AI transforms the technological landscape, clients seek advanced solutions for their complex challenges. This session will equip attendees with insights into identifying client needs, articulating the benefits of AI-enhanced services, and overcoming objections, to allow them to position these offerings effectively within the market and specific client needs. Key takeaways will include understanding the unique selling points of AI services, mastering the nuances of client-centric sales strategies, and anticipating market evolution. This session is a must-attend for MSPs aiming to stay competitive in an AI-driven era, ensuring sustainable revenue growth.
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MSP Expo Tech Track (Palm B)
The Critical Value of Cloud Backup and Storage for MSPs
MSPT-09
CEO
MSP360
President
MSPAA
Director of Sales
Syscloud
VP of Sales
Liquid Web
MSPs face unprecedented challenges in data management and security. This session equips MSPs with cutting-edge insights into the cloud storage space, exploring why cloud backup is not just an option, but a necessity, for safeguarding client data against cyber threats, natural disasters, and system failures. Attendees will gain a comprehensive understanding of the latest cloud technologies, including scalable storage solutions, advanced encryption methods, and cost-effective backup strategies. The panel will demonstrate how cloud backup can enhance operational efficiency, ensure compliance with data protection regulations, and foster trust in client relationships while simplifying the complexities of data management.
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  MSP Expo Business Track
  MSP Expo Tech Track
11:00-11:45am
Wednesday - 2/14/24
MSP Expo Business Track (Palm A)
What Hackers Know that You Should Know Too
MSPB-10
VP of Solutions Engineering
ThreatLocker
PreSales Engineer
Kaspersky
Partner
Fortium Partners
CEO & Co-Founder
Guardz
Sales Engineer
Huntress
Cyber threats present a constant – and evolving – threat to every business. There are many ways attackers target businesses and this session will delve into the mind of hackers to understand the strategies, tools, and methodologies they use to exploit gaps in security and breach systems. With this knowledge, MSPs and their customers will be able to anticipate vulnerabilities better and reinforce their defenses effectively. Discussion will include real-world examples demonstrating how advanced persistent threats operate and evolve, as well as tools and strategies for mitigating those threats and protecting critical data and infrastructure.
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MSP Expo Tech Track (Palm B)
Architecting Work from Anywhere Solutions for Your Clients using Cloud
MSPT-10
Avetta Global
Vice President of Americas Sales
Parallels
CSO
Cybele Software
Flexible, scalable, and secure remote work solutions are key to business success. This session is designed for MSPs aiming to harness the power of cloud technologies for their clients and delivering solutions that enable those clients to work effectively from the office, home, or anywhere else. The discussion will include principles of designing cloud-based offerings that support and empower dispersed workforces, as well as essential tools, integration methodologies, and best practices to ensure seamless connectivity, robust security, and optimal performance. Whether you're an established MSP or just venturing into cloud solutions, this session will provide actionable insights to position your offerings at the forefront of the 'Work from Anywhere' revolution.
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  MSP Expo Business Track
  MSP Expo Tech Track
11:45am-12:30pm
Wednesday - 2/14/24
()
Conference Luncheon
X-07
  
12:30-12:55pm
Wednesday - 2/14/24
MSP Expo Business Track (Palm A)
Special Presentation by Ooma: Say Goodbye to UCaaS R.I.P (Rip and Replace)
MSPT-04
Sr. Manager, Strategic Partner Sales
Ooma
Unified communications can frighten customers who fear the dreaded “rip and replace” of their existing infrastructure. Technology executives should not think about cloud as a destination, but as an enabler to wrap communications around their entire businesses. The new definition for R.I.P. is Repurpose, Integrate, and Pivot. Attend this session to learn how progressive organizations are repurposing existing infrastructures, integrating communications capabilities and pivoting from a one-size fits all UCaaS model to a solution that is tailored to an organization’s business model.
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MSP Expo Tech Track (Palm B)
Special Presentation: Why You Should Be Charging More to Your Customers
MSPT-11
Senior Channel Development Manager
Kaseya
As cyberattacks become more common and aggressive, businesses of all sizes need to work with an MSP. The problem lies in that not all MSPs share the same expertise or have the same skill sets thus providing different pricing models. This presentation is going to help you show your value to give you the confidence and support you need to increase your rates.
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  MSP Expo Business Track
  MSP Expo Tech Track
1:00-1:25pm
Wednesday - 2/14/24
MSP Expo Business Track (Palm A)
SASE vs. On-Prem: A Hacker's Perspective
MSPB-12
Sr. Director Security Strategy
Cato Networks
Threat actors need to adjust to changes in IT. With the move to cloud, attackers are now taking advantage of trusted cloud services and applications to extract data, distribute malware and launch phishing campaigns. Unfortunately, many organizations are still thinking with an "on-premises" mindset, trying to solve these problem with dated solutions. This session dives into the hacker's perspective on targeting both on-premises systems and cloud infrastructures. Attendees will see case studies from real attacks as well as live demos of these threats, along with a review of multiple discussions from underground forums on how hackers plan and execute their attacks. Last, but not least, the session will explore what a SASE architecture brings to the table when trying to secure today's complex infrastructures.
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MSP Expo Tech Track (Palm B)
Strategic Synergies: Utilize UCaaS as an Equity Engine
MSPT-12
Country Manager, Americas Region
Wildix
Every MSP's goal is to attract new clients and develop long-lasting relatiopnships with them. In this session, we will explore the use of UCaaS for MSPs to solidify business equity. Attendees will learn strategies to elevate revenue streams to new heights, and craft a transformative portfolio that will captivate both new and existing customers, driving additional monetization opportunities.
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  MSP Expo Business Track
  MSP Expo Tech Track
1:30pm
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Genesys: Goodbye, NPS. Hello, People-centric, End-to-End Experience Benchmarking!
K-01
Peter Graf
Chief Strategy and Operations Officer
Genesys
For decades, organizations have fixated on achieving high Net Promoter Scores (NPS) but had little detail into the “why” behind the score—either good or bad. In today’s experience economy, understanding what makes or breaks customer and employee loyalty is vital to business success. And organizations are taking note: more than 80% of CX leaders believe the ability to measure satisfaction across the entire journey is critical to their business strategy. Providing insights only into the end of the journey, NPS no longer meets the needs it once sought to serve.

Join Dr. Peter Graf, Chief Strategy and Operations Officer at Genesys as he discusses:

  1. Why NPS and similar measurement methods are broken, including the unnecessary blind spots these tools create
  2. Real world scenarios of how a more robust, people-centric methodology, based on what customers and employees value most, is driving better experiences 
  3. How an empathetic approach to experiences will help limit employee turnover, increase customer loyalty, and ultimately become a business differentiator   

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  Keynote Presentation
2:00pm
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Cisco: AI is at the Heart of Reimagining Work
K-02
Aruna Ravichandran
SVP & Chief Marketing & Customer Officer
Webex by Cisco
As return-to-office mandates continue, many organizations struggle with making the in-office experience worthwhile for their teams. People no longer need the office for individual work but instead want to use office time for collaboration, brainstorming, and connection with colleagues. Unfortunately, most offices cannot support these needs because they are designed for how we used to work.

In this keynote, you will step into the future of work, where AI is the heartbeat of innovation, connection, productivity, and collaboration. With AI at the core of workspace design and technology features, we can transform the office experience to support the needs of hybrid workers everywhere.

Aruna Ravichandran, SVP and Chief Marketing & Customer Officer for Webex by Cisco, will highlight how Cisco is using AI to set new standards in hybrid work and workspaces—showing not what could be but providing a roadmap to what will be.

Don’t miss this inspiring and insightful keynote. The future awaits!
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  Keynote Presentation
2:30pm
Wednesday - 2/14/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avaya
K-03
Alan Masarek
President and CEO
Avaya
  Keynote Presentation
3:00-7:00pm
Wednesday - 2/14/24
(Expo Hall A)
MSP Expo #TECHSUPERSHOW Expo Hall Grand Opening
X-08
  
3:30pm
Wednesday - 2/14/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Building an Unstoppable MSP with IT Complete
CSS-01
Channel Development Manager
Kaseya
Kaseya's 2023 Global State of the MSP report highlights shifting trends and an evolving security landscape that requires MSPs to focus on efficiency and customer experience. Learn how IT Complete helps MSPs improve service delivery, reduce operating costs, and secure their clients all from a single platform. Couple that with our award-winning Global Partner Program where MSPs can leverage marketing funds to identify new opportunities – all to help you become unstoppable!
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Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Future-Proofing Your MSP: Embracing Virtualization at the Edge for Scalability and Innovation
SS-01
GM Americas and VP of Sales
Telco Systems
The edge is here, and it's brimming with potential for MSPs. But, navigating this new frontier, particularly when it comes to edge connectivity, can feel overwhelming. In this session we’ll cut through the hype, equipping you with actionable strategies to leverage edge virtualization effectively. We'll break down complex concepts into actionable steps, empowering you to understand the edge connectivity landscape and identify opportunities. We’ll discuss how to tailor your approach to the specific connectivity requirements of each edge deployment, and overcome common challenges. Master crucial topics like security, privacy, and operational considerations for edge connectivity—including latency, bandwidth, and reliability—to confidently unlock the power of edge computing and future-proof your MSP business.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
4:00pm
Wednesday - 2/14/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Why Is Today's Cybersecurity Ineffective?
CSS-02
Director of Strategic Partnerships
InsightCyber
InsightCyber's Cal Jeffrey presents a new approach to selling cybersecurity solutions that is Easy to Sell, Easy to Buy, and Easy to Use. Cal looks at how AI is closing the cyber skills gap by identifying threats and simplifying operations. His live demo of the InsightCyber platform showcases how cybersecurity can be more effective due to the AI engine powering the solution.
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Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase: Redefining Technical Support Efficiency in a World Focused on Automation and AI
SS-02
CEO
eProc Solutions
Witness firsthand how service desk teams can resolve tickets in under one minute without remote control. See eProc software in action, challenging industry norms by excelling where automation and AI fall short.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
4:30pm
Wednesday - 2/14/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Eclipsing Hackers: How CyberProtonics Is Making Breached Data Useless
CSS-03
CEO
CyberProtonics
Discover the new standard in cybersecurity. Learn how CyberProtonics' quantum-resistant, software-based cryptosystem provides end to end encryption at rest or in transit, all while delivering high speed performance with minimal resource requirements. Find out how this robust solution easily integrates into your current cybersecurity stack and ensures when a breach occurs, your data will be useless to hackers.
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Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Quit Bothering Your Customers: Using Automation to Minimize MTTR and Drive Customer Satisfaction
SS-03
Vice President, Solutions Engineering
Granite
Vice President, Managed Services
Granite
It’s rather amazing that in 2024, there are still devices out there where rebooting will fix over 60% of issues. It should be a quick fix, but for customers with distributed locations and non-technical staff, that’s not always the case. Think about a retail location. They rely on their internet connection to process transactions, but if their cable modem goes down, you need to verify power and reboot the modem before you can dispatch the carrier. This means taking a salesperson off the floor for 15-20 minutes to find the modem, unplug it, wait, plug it back in and then tell you what the lights are doing on the front of the device. (I was annoyed just typing that sentence; how do you think the store employee feels?) Cable modems are just the beginning. Most network gear needs to be rebooted as part of your tier 1 troubleshooting. Edgeboot is fully programmable to monitor whatever endpoints you desire and take the appropriate action based on your needs. Need console access into a router, firewall, switch, server, etc.? Just log into your portal and start an SSH session. Deploying Edgeboot has allowed Granite to fix 62% of our customer carrier issues in under 10 minutes, fully automated, no support team needed. The other 38% of Granite tickets are automatically generated by Edgeboot to the carrier without human involvement. This has allowed our support team to address issues that do require human intervention much more quickly. Edgeboot can allow your existing team to minimize MTTR, and address your customers in a more timely manner.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
5:00-7:00pm
Wednesday - 2/14/24
Special Networking Event (Expo Hall A)
Grand Opening Reception in Expo Hall
X-09
  Special Networking Event
5:00pm
Wednesday - 2/14/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions - Addressing the Security Poverty Line in Today’s Modern Workplace
CSS-04
Solutions Engineer
1Password
Addressing the security poverty line in today’s modern workplace requires a shift away from security that’s built for systems, and rather, for people. Today’s employees expect to work from anywhere, on any device, with a laundry list of applications. Twice as many SaaS applications are used today than in 2019, but 30% aren’t managed by their companies. The industry approach to security is fundamentally broken – layering on expensive, non-integrated tools that offer only temporary fixes and create friction and fatigue for employees. In this session, you'll undersatnd the shift in security over the decades, why legacy security doesn’t satisfy the needs of today’s modern workplace, and why putting people at the heart of security solutions can help close the gap between convenience and security.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
5:30pm
Wednesday - 2/14/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions - Revolutionizing Customer Solutions with AI-Powered Intelligence
CSS-05
In an era where data is not just abundant, but a pivotal asset, understanding and adapting to technological evolution is more crucial than ever for MSPs. In this enlightening session, you will hear directly a Premier MSP, who will share Alchemi's vision of driving efficiencies, reducing costs, elevating revenues, and implementing the AI-powered intelligence in the Electronics Records Management vertical among others. We'll explore the significant technological shifts expected in the coming year, focusing on the transition from basic data storage to deriving actionable intelligence. We'll discuss how this evolution impacts not only the core operations of MSPs but also opens new avenues for offering advanced, data-driven services to clients. Discover how integrating intelligence into your MSP offerings can position you uniquely in the market, enabling you to provide capabilities that many businesses can't afford independently. We'll delve into how the trends are shifting towards not just outsourcing infrastructure but the analysis of data itself, and how MSPs investing in this capability will set themselves apart and lead the market. Join us for an engaging session that promises to stretch your mind and enrich your business approach, inspired by the visionary words of Ralph Waldo Emerson: 'The mind, once stretched by a new idea, never returns to its original dimensions.' Equip yourself with the knowledge and strategies to not just navigate but lead in the dynamic landscape of MSP services in 2024 and beyond.
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Solutions Theatre (Hall A Theatre, 200 Aisle)
Solutions Showcase - Why Rumble Decided to Take on and Disrupt the Cloud Industry (After We Disrupted the Video Streaming Industry)
SS-05
VP Enterprise Sales
Rumble Cloud
Rumble’s video platform has exploded over the last three years with its monthly active users growing to nearly 60M and becoming a premier player in the video streaming space. Built on the video platform backbone, now Rumble is taking on Cloud by building out independent infrastructure to tackle the industry's unfair and unpredictable pricing strategies and to offer an alternative to the Big Tech giants with a Cloud alternative free from the worry of cancellation. Join this session to learn how and why we created Rumble Cloud and how you can join our mission to break free from the shackles of Big Tech.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
6:00pm
Wednesday - 2/14/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Netgate: The Road to ZTNA
CSS-06
VP, Marketing
Netgate
Zero Trust Network Access is being tackled by many companies in many different ways. Each of which offer a component of Zero Trust. As they say, it's a journey. By making it so convoluted, we will find that customers don't want to take that journey. At its core, Zero Trust should mean that the network boundary and the application boundary work together to ensure that the appropriate users are accessing only their allowed information. If vendors make this too complicated, customers will stick to what they know (VPN). ZTNA doesn't need to be difficult to ensure appropriate access, and Netgate has a solution that takes a giant leap towards meeting the DoD Zero Trust Maturity Model outlined in April of 2023. A guidebook that most Enterprises find themselves using, as well.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
Thursday, February 15, 2024
7:30am-5:00pm
Thursday - 2/15/24
()
Registration Counters Open
X-10
  
8:00am
Thursday - 2/15/24
()
Continental Breakfast Served
X-11
  
8:15-9:00am
Thursday - 2/15/24
MSP Expo Business Track (Palm A)
Understanding Both Sides of the M&A Paradigm
MSPB-13
CEO
DaleyPros Consulting
Founder & SVP
USWired Inc.
President
IT ExchangeNet
CRO
Amzur Technologies
There are two sides to every merger or acquisition – and both sides must be well prepared to ensure a successful transition. This session delves into the multifaceted M&A paradigm, dissecting its nuances to create an understanding of what is required for a success, regardless of which of the transaction you’re on. Experts will shed light on pre-merger evaluations and due diligence, strategic synergies, the post-merger integration process, and more. Speakers will discuss the role MSPs play in facilitating positive results for all involved, taking attendees through the M&A journey.
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MSP Expo Tech Track (Palm B)
Driving Business with Microsoft Expertise and Integration
MSPT-13
Chief Revenue Officer
Crexendo
Publisher
Telecom Reseller
CEO
TeamMate Technology
In an era where business agility and technological adeptness are quintessential, Microsoft’s suite of solutions presents a robust platform for MSPs to escalate their service capabilities. This session is designed to explore how MSPs can leverage Microsoft's ecosystem to foster seamless integrations, enhance operational efficiencies, and deliver superior value to customers. Discover how harnessing the power of Microsoft’s software and integrating with other business applications and services will propel business performance and customer satisfaction.
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  MSP Expo Business Track
  MSP Expo Tech Track
9:10am
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by Avant
K-07
Drew Lydecker
President & Co-Founder
AVANT Communications
  Keynote Presentation
9:30am
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation: Data Compliance History - From Black Hat to Data Compliance Engineer
K-04
Jesse Tuttle
Chief Hacking Officer
Compliology
Reese Tuttle
Founder, President and Chief Technology Officer
Compliology
In this compelling keynote, father and daughter team Jesse and Reesë will take the audience on a journey from the shadowy realms of black hat hacking to the forefront of data compliance. Drawing from Jesse’s past as a notorious hacker and Reesë’s groundbreaking work in data compliance, you will be given a firsthand perspective into the minds that have shaped the data compliance industry. If that’s not enough, this will be the first time Jesse Tuttle, aka Hackah Jak from the group Hackweiser, will start to share his story. Check out their bios for more on their impressive credentials.
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  Keynote Presentation
10:00am
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation by IBM - Putting AI to Work
K-05
Kate Soule
Program Director for Generative AI Research
IBM
AI adoption has more than doubled since 2017 and its evolution leaped forward in 2023 with advances in large language models.  These advancements holds the potential to unlock trillions of dollars in economic value over the next decade.  But, implementing AI for business has unique requirements – it needs to be open, properly governed, designed for the enterprise and most importantly, create value.  Join Paul’s keynote session to explore the age of AI, including:

  • Developing a foundational data fabric architecture to support LLMs,
  • Delivering a competitive business advantage through strategic use cases, and
  • Deploying governed AI with responsibility.

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  Keynote Presentation
10:30-11:15am
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Panel: The Continued Rise of AI: Embracing the Known and Unknown to Drive Business Results
K-06
Dan Foster
CRO
Telarus
Ken Mills
CEO
Epic IO
Raghu Ravinutala
CEO
Yellow AI
Anant Singh
VP Sales
Sanas
Rob Stephenson
CEO
Thrive

This panel, hosted by Telarus CRO Dan Foster, features AI technology experts across cloud, contact center, cyber security, IOT, and MSP markets. Discussion will cover AI marketplace trends and how partners can monetize opportunities and businesses can enjoy new efficiencies by leveraging AI.  Topics include, among others:

  • New feature sets like AI-powered conversation capture to help drive revenue for CCaaS customers.
  • How AI is helping organizations augment their workforce productivity rather than replacing them.
  • How AIOT (Artificial Intelligence of Things) advancements are helping to make our world safer and healthier.
  • Can AI be the secret weapon in combating evolving cyber threats
  • Embracing the reality of AI to drive explorative conversations and uncover opportunities within the IT framework that break down existing silos.

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  Keynote Presentation
11:00am-5:00pm
Thursday - 2/15/24
(Expo Hall A)
MSP Expo #TECHSUPERSHOW Expo Hall Open
X-12
  
11:30am
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Phishing Exposed: Advanced Strategies for Cyber Safety
CSS-07
Founder, President and Chief Technology Officer
Compliology
In this session, Reesë Tuttle, a young yet accomplished tech professional, will explore new ways to tackle phishing awareness. She'll critique the old methods used in cybersecurity training, showing why they fall short against today's clever phishing attacks. Tuttle's research, involving simulations of actual phishing schemes with high engagement, provides fresh insights for better training. She'll emphasize the importance of using varied techniques like emails, texts, and calls for a more effective defense against evolving cyber threats. The talk aims to shift our approach to teaching about phishing, making it more relevant and practical.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Generative AI Solutions - Using AI for Defect Detection and Object Detection
SS-07
CEO
Brightpoint AI
This session explores the impact of AI in Defect Detection for Manufacturing. Showcasing our Defect Detection solution in textile manufacturing, we show you how AI revolutionizes real-time defect detection, optimizing production and improving manufacturing quality processes. Also, learn how AI can be used in various use cases for Object Detection. Join us to discover how AI is reshaping quality control and sustainability in diverse industries.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
12:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - How to Differentiate Your Services with Proactive Unified Endpoint Management
CSS-08
Solutions Architect
Syxsense
Director, MSP/MSSP and Channel
Syxsense
If your customers are putting pressure on you to offer enhanced protection services, next generation UEM is a no-brainer. Innovative UEM solutions now offer automated patch management, vulnerability scanning for software vulnerabilities, and easy orchestrated remediation like configuration changes. Automation means you can scale proactive services easily and monitor for issues as they arise, making it reliable and profitable. Join this session to discover how easy it could be to add automated UEM services to your portfolio and grow your business.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Generative AI Solutions Showcase - MobiDev
SS-08
Head of Business Development
MobiDev
  Cybersecurity Solutions Theatre
  Solutions Theatre
  
12:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - How to Differentiate Your Services with Proactive Unified Endpoint Management
CSS-08
Solutions Architect
Syxsense
Director, MSP/MSSP and Channel
Syxsense
If your customers are putting pressure on you to offer enhanced protection services, next generation UEM is a no-brainer. Innovative UEM solutions now offer automated patch management, vulnerability scanning for software vulnerabilities, and easy orchestrated remediation like configuration changes. Automation means you can scale proactive services easily and monitor for issues as they arise, making it reliable and profitable. Join this session to discover how easy it could be to add automated UEM services to your portfolio and grow your business.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Generative AI Solutions Showcase - MobiDev
SS-08
Head of Business Development
MobiDev
  Cybersecurity Solutions Theatre
  Solutions Theatre
  
12:30pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions - Security Beyond the Basics: The True Value of Detection and Response
CSS-09
Account Executive II
Huntress Labs
Cybersecurity isn’t just about prevention anymore. Today’s threats have near-perfected the art of defense evasion—so what happens when something slips through the cracks? Your clients rely on you to protect them at every layer. If you’re not fulfilling their needs, not only are you leaving money on the table, but you’re also opening yourself up to more liability. In this session, you will learn how to level up your security offering—from the first to the last line of defense. We will discuss the importance of endpoint protection, threat detection, incident response, and much more.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Generative AI Solutions Showcase - 8 Great Business Use Cases for Generative AI
SS-09
Chief Data Science Strategist
Mission Cloud
Are you interested in learning how Generative AI (Gen AI) can revolutionize various business processes? Don't miss this engaging session that will showcase eight innovative applications of Gen AI, demostrating how Gen AI can be leveraged for creative problem-solving, automating routine tasks, and generating novel solutions in areas ranging from marketing to product development. The aim of this session is to inspire and educate business professionals about the exciting opportunities Gen AI presents, setting the stage for a future where AI-driven innovation is a key competitive advantage.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
1:00-1:45pm
Thursday - 2/15/24
MSP Expo Business Track (Palm A)
Building a Better MSP Business with AI
MSPB-14
CEO
Nine Minds
CEO
JMR Connect
CEO
eProc Solutions
AI is impacting nearly every industry. Companies are leveraging AI to generate efficiencies, improve service delivery, and create new opportunities. This discussion will look at how MSPs can integrate AI into their business models to improve internal operations and external communications and interactions through effective use of data and automation tools driven by the latest AI technologies. From marketing to sales to support, where can your MSP improve on current capabilities to drive new operational efficiencies and build better relationships with customers – to ultimately improve your revenue streams?
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MSP Expo Tech Track (Palm B)
SD-WAN and SASE: Driving Revenue and Reducing Efforts by Bundling with Other Services
MSPT-14
CEO
Adaptiv Networks
President
MSPAA
As MSPs continue to seek ways to increase revenue streams, this session looks at the synergistic integration of SD-WAN and Secure Access Service Edge (SASE) into existing service portfolios. The panel will address not only the value of these services, but how bundling them with other services enhances value propositions, drives revenue growth, and optimizes operational efficiency. Discussion will explore various option for service bundling, including with UCaaS/voice services, POS solutions, Internet service for MDUs, and others, along with best practices for seamless implementation and insights into evolving market demands. Participants will leave equipped with strategies to leverage SD-WAN and SASE, transforming them into key differentiators in the competitive MSP landscape.
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  MSP Expo Business Track
  MSP Expo Tech Track
1:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Rubber Ducky Challenge
CSS-10
VP of Solutions Engineering
ThreatLocker
Risk of data loss and operational disruption can stem from more than the ransomware in news headlines. Witness a live hacking demonstration of a common-looking USB device and learn about physical and digital methods of control to minimize data exfiltration.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
MSP Solutions Showcase - Optimizing Managed Services with GFI AppManager: One Year of Innovation
SS-10
In just one year since its launch at MSP Expo 2023, GFI AppManager has transformed how over 1,100 MSPs run their business. Join us for a live demo and see how this powerful platform simplifies management, automates critical tasks, and delivers the insights needed to drive growth and client satisfaction. We'll share success stories and demonstrate how real MSPs leverage GFI AppManager to streamline their operations and improve their services. Plus, get a sneak peek at the advanced AI-powered features coming soon to GFI AppManager. Discover how you can harness predictive analytics and intelligent insights for an even greater competitive edge.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
1:30pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Why MSPs Should Never Do Risk Assessments
CSS-11
Sharken
Or should they? Can Risk Assessments help transform your MSP into a cyber powerhouse? Discover how properly conducting your clients' Risk Assessments can not only enhance cybersecurity, but also serve as a lucrative revenue booster. Join us to uncover growth opportunities and position your MSP to be at the forefront of cybersecurity excellence.
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  Cybersecurity Solutions Theatre
2:00-2:45pm
Thursday - 2/15/24
MSP Expo Business Track (Palm A)
Today’s Reality: Protecting Businesses from Hackers, Ransomware, and Insider Threats
MSPB-15
Partner
Fortium Partners
Manager, Channel Solutions Consultants Americas
LastPass
CMO
1Password
VP, Marketing
Netgate
In an era where cyber threats have become a part of daily business reality, this is a crucial session for MSPs as they seek to safeguard their clients' digital assets. This comprehensive session delves into the escalating landscape of cyber threats, from sophisticated hacking techniques to the alarming rise in ransomware attacks and the often underestimated insider threats. Attendees will learn about cutting-edge defense strategies, proactive monitoring tools, and best practices in incident response, including layered security protocols, continuous staff training, and the development of robust disaster recovery plans. Attendees will leave with actionable insights into creating a resilient cyber security infrastructure that anticipates and mitigates risks, ensuring the integrity, confidentiality, and availability of client data in a relentlessly evolving digital battleground.
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MSP Expo Tech Track (Palm B)
Creating Better IT Services with AI
MSPT-15
EVP & GM, Platform & Control
Connectwise
Founder & CEO
Ceburu
CTO & Co-Founder
Atera
Vice President, Solutions Engineering
Granite
CEO
JMR Connect
As MSPs look to optimize their service delivery, they need to look no further than Artificial Intelligence. As customer expectations evolve, AI integration stands as a pivotal differentiator in delivering efficient, proactive services. AI has the power to transform the ITSM, RMM, Help Desk, and other services MSPs are already offering, enabling them to deliver better results while empowering them to grow their businesses faster. This session features strategies for enhancing MSP service portfolios using AI, including an exploration of AI-driven advancements that revolutionize issue resolution, automate complex processes, and predict system failures for rapid mitigation. The discussion will demonstrate how AI elevates service quality, optimizes resource allocation, and drives customer satisfaction through faster and more accurate support interactions. By harnessing AI's potential, MSPs can not only anticipate client needs with unprecedented accuracy but also unlock new revenue streams, ensuring sustainable business growth.
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  MSP Expo Business Track
  MSP Expo Tech Track
2:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Transforming Your MSP with an AI-powered SOC
CSS-12
Security Evangelist
Radiant Security
As the IT landscape continues to evolve, traditional MSP work is drying up. MSPs must adapt their portfolios alongside customer requirements to see continued success. Luckily the emergence of AI presents MSPs of all sizes the opportunity to create new, high-margin revenue streams with minimal staffing. This session will explore the role AI can play in transforming MSP businesses through offering turnkey, high-value security operations work—all while helping to maximize profit, security outcomes and customer satisfaction.
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  Cybersecurity Solutions Theatre
2:30pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions - Managing Passwords is Obsolete - Manage Privilege Instead!
CSS-13
VP Products
Devolutions
Privileged access management is an essential technology for ensuring that your company's digital assets are well protected. However, many small and medium-sized businesses are still not using this technology to their advantage. In this presentation, we'll explore the shortcomings of current password management systems, and discuss the risks of managing privileged access without the right tools. We'll also look at PAM best practices and identify what makes a good PAM tool. Finally, we'll explain in detail the operational role of PAM and give some concrete examples.
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  Cybersecurity Solutions Theatre
3:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Navigating the Quantum Shift: Profitable Cybersecurity Now and in the Future
CSS-14
CEO
CyberProtonics
Upgrading and securing your applications, devices, and products against today’s sophisticated cyberattacks and tomorrow quantum computing doesn’t have to be expensive, cumbersome, or resource heavy. Join us as we introduce a new and easy way to secure all of your customers data while creating a reoccurring revenue stream for your business in 2024.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Future of Work Solutions Showcase - HCL Tech’s Next-Gen HXM Solution: Engineered for the Hybrid Workforce of Today & Tomorrow
SS-11
Strategy - GTM Director, North America
HCL Tech
Hear about and understand the data trends and challenges that are shaping the future of innovative workforce insights:
  • Productivity Insights
  • Talent Visibility
  • Tech Adoption Levels
  • Resources Utilization
  • Contract Billing Governance
Discover how Nippon's innovative solution elevate your workforce management coaching strategies.
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Special Networking Event (Expo Hall A)
MSP Expo #TECHSUPERSHOW Booth Crawl
X-14
  Cybersecurity Solutions Theatre
  Solutions Theatre
  Special Networking Event
3:30pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Cybersecurity: Making Increased MRR with Managing Exceptions
CSS-15
CEO
Ascent-Portal
By MSPs for MSPs. Finding money where others aren’t looking when it comes to cybersecurity compliance services. Learn how to spot and expose the gaps for your clients and run circles around your competition.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Future of Work Solutions Showcase - Envision
SS-12
  Cybersecurity Solutions Theatre
  Solutions Theatre
3:30pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Cybersecurity: Making Increased MRR with Managing Exceptions
CSS-15
CEO
Ascent-Portal
By MSPs for MSPs. Finding money where others aren’t looking when it comes to cybersecurity compliance services. Learn how to spot and expose the gaps for your clients and run circles around your competition.
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Solutions Theatre (Hall A Theatre, 800 Aisle)
Future of Work Solutions Showcase - Envision
SS-12
  Cybersecurity Solutions Theatre
  Solutions Theatre
4:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Keystone Cyber
CSS-16
Solutions Theatre (Hall A Theatre, 800 Aisle)
Solutions Showcase - Revolutionizing IT Support: Rapid Resolution with eProc Control Center
SS-13
CEO
eProc Solutions
This session will showcase how eProc Control Center is transforming IT support. We will highlight its capability to enable Help-Desk technicians to resolve IT support tickets in under one minute, without remote control, user interference, or interruptions. This presentation will demonstrate how our solution significantly improves efficiency and streamlines the ticket resolution process.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
4:00pm
Thursday - 2/15/24
Cybersecurity Solutions Theatre (Hall A Theatre, 200 Aisle)
Cybersecurity Solutions Session - Keystone Cyber
CSS-16
Solutions Theatre (Hall A Theatre, 800 Aisle)
Solutions Showcase - Revolutionizing IT Support: Rapid Resolution with eProc Control Center
SS-13
CEO
eProc Solutions
This session will showcase how eProc Control Center is transforming IT support. We will highlight its capability to enable Help-Desk technicians to resolve IT support tickets in under one minute, without remote control, user interference, or interruptions. This presentation will demonstrate how our solution significantly improves efficiency and streamlines the ticket resolution process.
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  Cybersecurity Solutions Theatre
  Solutions Theatre
4:30pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 800 Aisle)
Future of Work Solutions Showcase Session
SS-14
  Cybersecurity Solutions Theatre
  Solutions Theatre
4:30pm
Thursday - 2/15/24
Solutions Theatre (Hall A Theatre, 800 Aisle)
Future of Work Solutions Showcase Session
SS-14
  Cybersecurity Solutions Theatre
  Solutions Theatre
5:00pm
Thursday - 2/15/24
ITEXPO Shark Tank (Floridian Ballroom, 3rd Floor)
IDEA Showcase Startup Pitches & Reception
IDEA-01
Always one of the most popular and best-attended events at the MSP Expo #TECHSUPERSHOW. Come hear from a group of hot startups and ICOs working hard to shake up and disrupt their industries. At IDEA Showcase, entrepreneurs focused on transforming markets - or creating entire new categories - give their best 5-minute pitches to a discerning panel of judges. Companies present their unique value proposition - then the audience and judging panel each determine who is the most disruptive. IDEA Showcase @ ITEXPO is an evening full of next-generation innovation, powerful networking and high energy!
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  ITEXPO Shark Tank
5:30pm
Thursday - 2/15/24
Keynote Presentation (Floridian Ballroom, 3rd Floor)
Keynote Presentation - AI or Bust: The Non-Negotiable Revolution
K-08
Eric Vaughan
CEO
GFI Software / Ignite Tech
In a world where AI is not just an option but a necessity, Eric Vaughan, CEO of IgniteTech and GFI Software, stands at the vanguard of a corporate revolution. His presentation, "AI or Bust: The Non-Negotiable Revolution," is not just a talk—it's a call to arms for every business leader and team member who wants to remain relevant in the fast-approaching future. Eric will recount his bold mandate for "AI Mondays," where the norm is shattered, and the entire company dedicates one day solely to Gen AI—no calls, no visits, just pure innovation. He'll share the philosophy that drove him to run a 30-day campaign, after which he made the tough call to let go of those who wouldn't engage with the AI transformation, echoing his stark realization: "I've seen the future. I need to bring you along with me. I know this to my core. This is important. This is nothing like any other technology trend we've seen that's mattered in years." Attendees will leave with more than just insights—they'll leave with a blueprint for action. Eric's journey is a testament to the urgency of adopting AI-first thinking and the transformative power of AI in business. This session is designed to inspire, to exalt, and to empower you to return from the conference ready to take decisive action. Join us for a glimpse into the future of business through the lens of a leader who's not just riding the wave of AI, but creating it.
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  Keynote Presentation
8:00-10:00pm
Thursday - 2/15/24
Special Networking Event (The Wharf Fort Lauderdale)
MSP Expo #TECHSUPERSHOW Networking LIVE Party
X-15
  Special Networking Event

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